Shumi Shop - East Vic Park

Marcus Jhuo 

on Google

a week ago

I eventually received an email shortly after leaving my previous review. The shop asked whether I wanted to wait for the remaining item or get a refund. I opted for a refund and had the available items shipped to me. Both the items and the refund have now been received, so I’m updating my rating accordingly. I suggest the shop review its customer service channels to ensure customers receive timely updates and communication in the future. DO NOT PREORDER FROM SHUMISHOP I preordered items from this shop last year and paid in f... read more

Marcus Jhuo 

on Google

3 weeks ago

DO NOT PREORDER FROM SHUMISHOP I preordered items from this shop last year and paid in full upfront. Several of the items were delayed for months and never shipped. When I contacted the store in January, I was told the items would arrive in about four weeks, and I agreed to wait. However, by May, they still had not been shipped. Since then, I’ve reached out multiple times via email and social media but have received no response at all. This is extremely poor customer service and a complete lack of accountability, especially ... read more

Andrew Donovan 

on Google

a month ago

Bought from their online store and the items got delayed. They offered me a refund and I agreed but never heard back from them. I had to chargeback with my bank 

Kelsey 

on Google

2 months ago

Edit: since having someone reach out for me via social media, Shumi Shop have since emailed me, which I appreciated. I have gotten an estimated shipping period, and have increased my review by 1 star. I still believe that having to reach out via social media to get a response isn't good practice, but I appreciate the response nonetheless. DO NOT PREORDER FROM SHUMI SHOP!!! My preorder was meant to be shipped in May. It never arrived, and I never got any email other than the initial one after preordering in December. I sent a... read more

Sherry J 

on Google

2 months ago

Really cool anime shop! love getting final fantasy merchandise here since no where else really has them (except for eb sometimes.) also the staff are really cool and nice! once I accidentally had an online order set up to pick up in-store and emailed them. they were more than happy to change it to shipping. love visiting here with my friends. look at how cute he is I got both from Shumi!!! :)))))