Chris C. on Yellow Pages
7 years ago
01/22/2015, 02:27 AM
USE WITH CAUTION
My wife and I used Emanual’s (owner of Sharp Tile) services to upgrade our bathrooms and kitchen. He was very helpful and nice during the initial visit and up through the point that we signed a contract. After explain my work schedule and difficulty of getting time off we set a start day and time. The first day he showed up 1.5 hours late. The second day he showed up 45 minutes late. Both times I had to call him to find out where he was as he chose not to inform me of his tardiness. On the first day he upped the project price in excess of $400 due to what he described as abnormally well-built subflooring which took his guys longer than usual to tear up. We agreed and the project continued. Upon inspecting the work on the third day we found multiple tiles were not laid flat and required replacing. We also requested a 4 inch strip of tile be used as an accent around our tub. He made an “executive decision” to go with a 6 inch strip because he felt it would look better. We ended up keeping it as it was installed but we were not consulted with at all even though we explained explicitly what we wanted. Toward the end of the project they installed pebble flooring in our shower. Multiple stones are set above the rest and are painful on our feet. The pitch of the flooring is also off in two areas so we now have two roughly 1 foot wide puddles that form on the floor after every use causing mildew/soap scum to accumulate after only a couple days. At the beginning of the project Emanual said that he would have a dump trailer brought in so that all of the trash would be removed from the home. Instead they choose to pile all of the trash in the middle of the garage. They did not remove the trash when they finished the project and it took several phone calls before it was removed a week and a half later. Additionally we promised that Emanual would set up an appointment with his “glass guy” who would give us his “contractor discount” for our shower. This was supposed to occur during the project so that we could have the project completed all at the same time. This did not happen. After they were entirely done with the tile work (a week later) I ended up having to contact the glass contractor directly and set the appointment myself. The glass contractor informed me there is no discount and he had no idea what Emanual was talking about. In the end the glass was installed 2 weeks after the tile was done leaving us without a functioning bathroom for the duration of the gap. At the beginning of the project and before all of these negative incidents occurred I referred him to a co-worker who also needed a project completed. Emanual was very appreciative and said he always offer a $200-$500 referral bonus and would pay me within a week of the referred projects completing. As of this posting it has been 6 weeks and he has not responded to 5 emails, 4 texts and 2 phone calls.
Unfortunately it seems that once he receives payment then all promises/guarantees go out the window. Very upsetting situation for my wife and I. To give some gauge of how passionately we feel we were taken advantage of this is the very first negative review that we have left for anyone in the 10+ years of working with contractors on home improvements. It was even more shocking to us after reading all of the positive comments and reviews on homeadvisor. I don’t know if those are real customers or were placed there intentionally to artificially boost the ratings but regardless I VERY STRONGLY suggest that you USE WITH CAUTION. Hopefully this review will save others from the same unfortunate outcome that we fell victim to.