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Security Service Corporate Headquarters

4.6

About this business

Location details

15000 W Interstate 10, San Antonio, TX, 78249, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.61,395 reviews
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Katie Manco's profile image
Katie Manco 
a week ago

They won't pay off your entire car loan over the phone...have to send a check in the mail like its the 1970's. I also provided all identification verification information such as SSN and DOB and they won't tell you what your account number is. What a joke. Dont recommend this bank to anyone! 

Stephen Dawson's profile image
Stephen Dawson 
a week ago

SUCCESS! I just spent 2 hours on the phone with the mobile app support. Charlene did not let me go until we exhausted every possible trick in her book to fix a problem that has plagued me for nearly a year. I've called several times in the past and recieved bandaid fixes but no one had been able to fix the problem. Charlene wouldn't quit! She involved her next level peers and more of her book and found the solution. Problem solved! She was very pleasant during the entire call helped me navigate my phone to ensure it wasn't t... read more

Stuart Kalmus's profile image
Stuart Kalmus 
a week ago

What a total sham!!! Spends hundreds of MILLIONS on SECOND new headquarters buildings BUT FAIL TO IMPROVE CUSTOMER SERVICE- SPECIFICALLT THEIR MORTGAGES SERVICES HEADED BT m Ms. Lori Allen, VP Mortgage Services SSFCU has utilized outsourced poorly connected third party services which are archaic, outdated, flawed and just plain aggravating to customers. Never problems with Auto loans, always issues with Mortgage services. No Allen’s underlines are poorly trained and care ZERO about customer disrespect, SSFCU WILL SELF DESTRU... read more

Rogelio Molina's profile image
Rogelio Molina 
a month ago

Don't understand how this guys make money, ive been pre-approved for a loan and ive had no follow up from my loan officer, then I'm a realtor and took a client to get pre-approved, another loan officer doesn't reply, hangs up on calls, I have to say ive had another client who wasn't approved but they told us right away the reason why and that experience was good, but I really don't understand why they generally treat people like s 

Hector Ortiz Jr's profile image
Hector Ortiz Jr 
a month ago

Frequently asked questions about Security Service Corporate Headquarters

How is Security Service Corporate Headquarters rated?

Security Service Corporate Headquarters has a 4.6 star rating with 1,395 reviews. 

When is Security Service Corporate Headquarters open?

Security Service Corporate Headquarters is closed now. It will open tomorrow at 9:00 a.m. 

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