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Scott Robinson Chrysler Dodge Jeep Ram

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4.0
1152 reviews
|Car Dealers|Torrance, CA 90503

20900 Hawthorne Blvd, Torrance, CA 90503

(424) 299-8800

https://www.scottrobinsonchryslerdodgejeepram.com/

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About

South Bay Chrysler Jeep Dodge offers a variety of new and pre-owned vehicles. It offers a range of new Dodge models that includes the Avenger, Charger, Dakota, Durango, Grand Caravan, Magnum, Nitro, Ram 3500, Sprinter and Viper. The dealership provides pre-owned vehicles from Chevrolet, Ford, Nissan, Pontiac and Toyota. It also provides maintenance services that include lube and filter changes, brake pad replacement and cooling system inspections. Additionally, the dealership provides special online rebates on vehicle purchases and servicing. South Bay Chrysler Jeep Dodge is a certified Chrysler Five Star dealership and also provides spare parts and accessories. It is located in Torrance, Ca

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R Hahn on Citysearch

11 years ago

08/04/2010, 01:11 AM
On the fence – Took my new Jeep Liberty for oil change and tire rotation. Had a coupon so the cost wasn't too bad. Noticed my car was leaking oil and took it back. Service tech comes in waiting room and tells me in front of other customers that whoever changed the oil last did not tighten oil filter and that was what was leaking. He quickly left when I informed him that they were the last ones to change my oil! 5,000 miles later I again go in for oil change and tire rotation. No coupon so I was shocked at how much I had to pay! Two weeks later my brakes are making a horrible squeaking noise and when I turn steering wheel, this is making a strange noise as well. Again I take car in. I am informed after waiting 6 hours that there is a nail in my front brake pad. Furthermore, my water pump is leaking which is causing steering noise. Don't think service dept. did anything wrong since all this work was under warranty and I paid only for brake inspection. However, something just doesn't feel right. How a nail got into my brake pad is strange to say the least. Furthermore, why didn't service tech(s) notice the water pump was leaking when I had oil changed, twice! I have to admit, I make appointments and I am pretty much taken care of quickly. I like Bob the Service Manager. Not so sure if I like my Jeep!
beachnik on Citysearch

14 years ago

03/12/2007, 02:17 AM
Poor customer service – I've got a Jeep which has a recall notice on it. You get the notice in the mail, you call the local dealer for a service appointment, and they should take care of the service. With these guys, you call the service dept, tell them the purpose of your call ? they respond by telling you they'll call you back to set up the appointment. Then, they never call back. It's not a mistake ? it's intentional. They've done this to me several times now. Doesn't surprise me. I've had very poor service from all the Jeep dealers. The car itself is junk. Sadly, this will be my last American car.
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