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Scotiabank
- Finance
- Edmonton, AB
About this business
Location details
13150 97 St NW, Edmonton, AB, T5E 4C6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:00 p.m. | |
| Tue | 9:30 a.m. to 5:00 p.m. | |
| Wed | 9:30 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
From the very beginning of our interaction, Monica made me feel heard, respected, and genuinely valued as a customer. Her tone was warm, patient, and highly professional. She took the time to listen carefully to my concerns and made every effort to assist me with my request, ensuring I felt comfortable and informed throughout the entire process. What impressed me most was her willingness to go above and beyond to help. She clearly explained my options, answered all of my questions, and made sure I understood everything befor... read more
I have been a customer of this bank for more than 10 years, and until now, I have always had positive experiences. Unfortunately, my interaction with Monica was the worst customer service experience I have ever had at this bank. From the beginning of our interaction, I felt dismissed and treated as though my concerns were not worth her time. Her tone and attitude came across as rude, impatient, and unprofessional. Instead of making any genuine effort to assist me with my request, she made me feel like I was inconveniencing h... read more
I have been banking with this institution for over 10 years, and I have never experienced such poor customer service until my interaction with Monica. From the moment I approached her, she was rude, dismissive, and made it seem like helping me was a burden. Instead of listening to my concerns or trying to assist, she spoke to me with an attitude that left me feeling completely disrespected and unwelcome. As a long-time customer, I expected professionalism and courtesy, but I received neither. What disappointed me the most wa... read more
I have been a loyal customer of this bank for more than 10 years, and this is the first time I have ever felt genuinely disrespected and unappreciated as a client. My experience with Monica was extremely disappointing. She came across as rude, dismissive, and unwilling to help with what should have been a straightforward request. Rather than providing assistance or trying to find a solution, she made me feel like I was an inconvenience. Her attitude lacked professionalism, empathy, and basic customer service. As someone who ... read more
Frequently asked questions about Scotiabank
How is Scotiabank rated?
Scotiabank has a 2.8 star rating with 100 reviews.
When is Scotiabank open?
Scotiabank is closed now. It will open tomorrow at 9:30 a.m.
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