Scotiabank

Kaz G 

on Google

a month ago

There is a twist at the end of this story. I was there with my mother and an employee ‘shushed’ my mother by extending her hand rudely. We did not raise our voices and had a simple inquiry, yet she was persistently rude throughout the conversation. Further, the employee’s breath was unpleasant, calling hygiene into question. I would’ve given this a one star review fortunately the manager Emily Dunn was immensely helpful. 

Katherine Elizabeth 

on Google

a month ago

Strung us along, wouldnt answer calls or emails, had to be forced into talking to us by us physically showing up & refusing to leave, answered questions cryptically or by passing off to other people who also dont help much. Had to totally upend our lives and schedules just to finally be told after 2 weeks a simple answer. Do not get a financial advisor here. A 5 minute phone call with CIBC gave us more information than 3 weeks of trying with this bank 

Benjamin Rivard 

on Google

5 months ago

1 star because I can't rate it 0 or Lower. The employees seem to forget that they should be working for us, Being dismissive, Condescending and rude and then only escalating the situation instead of diffusing. Some basic competency training and also customer service and etiquette would go a long way for an organization that survives by charging us fees to access our own money. Not worth your time as the accountability is nil. Bring your business literally anywhere else. 

Chaudhary N 

on Google

6 months ago

Great exprience.catherine was very polite and friendly and give great service. 

Dylan Taylor 

on Google

7 months ago

Amazing experience thanks to Catherine Gervaisat station mall Scotia bank! My anxiety issues make these things difficult, Catherine made making an account very smooth and easy for me without judgment thank you Catherine G. It might not seem like anything to you but to me it was extremely helpful. You’re the best.