A Yahoo Local User on Yahoo! Local
11 years ago
09/25/2009, 02:09 AM
We had a huge claim and he WOULD NOT return our calls. I called on numerous occassions to ask for his help but he was never in the office and would not call us back.When something terrible happens to your home, you would expect the agent to be available to explain the process. We also needed his help to navigate the insurance company because we felt as though we were given the complete run around by the ins co.We pay our premiums, faithfully, every month to our agaent but when we actually needed him he disappeared. We would like to think that he was on vacation; however, I find it hard to believe that he would be on vacation for 3 months which is how long we tried to contact him.As long as you pay your premiums and do not need the agent, Schlater ins would be great. Unfortunately, nobody can predict when one sinetuing terrible will happen.