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Sanctuary Salon & Day Spa

692 reviews
|Skin Care|Orlando, FL 32835

6735 Conroy Rd #104, Ste 104, Orlando, FL 32835

(407) 909-1011

Closed now



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dnj m. review for Sanctuary Salon & Day Spa
dnj m. on BirdEye

9 months ago

12/30/2020, 18:16 PM
This is my first time coming. I’m not new to Russian hardware manicures/pedicures. I am from NYC, and I have been to places in Brooklyn and Manhattan that far exceed this place. BTW- Zegna nails in NYC is hands down the best Russian mani/pedi, and the staff/owner are courteous and professional. Luxy Nails is the same price, but not worth it. I first made my appointment for 1pm. It was subsequently switched to 1:15, then 1:30 without asking me. Once I arrived, I waited another 15 min to be seen. Nobody came out to say they were running late...I had to ask several times. Once inside, I felt like the owner or manager, Zena, took issue with me asking to be seen on time. I had to make a 50% deposit, and if I had shown up 45 minutes late, I bet my appointment and deposit would have vanished. The actual mani/pedi was subpar. The polish on my thumbs was bumpy and wavy. I asked for them to be redone, and once again, Zena seemed irritated. I paid for the jelly pedi, and it barely came with 2 light swipes of the pumice stone. When I got home, I had to use my Amope and also discovered the polish on my big toes was bumpy. If this was a $30 manicure or pedicure, I wouldn’t complain, but both services, with tip, is close to $200. I’m definitely trying a different place next time. There’s another place in the area that is a little more pricey, but they also do a waterless pedicure (sounds weird at first but is amazing). That being said, this place is not worth the price for the quality, the attitude, and the blatant disregard for customers’ time.
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