Sam's Club Optical Center

Bryan Hill 

on Google

a month ago

AVOID AT ALL COST. Bought sunglass lenses on 1/10/24. PAID $190.00. They deteriorated by November. 10 months. Took them back to be remade. Jackie, mgr, told rudely me I didn't buy the extra insurance so no help for me. I contacted corporate. Numerous emails exchanged. No help. They told me Jackie would help. I took my subscription to Costco who made the lenses for $99.00. 

Kristin Sabow 

on Google

2 years ago

I keep seeing on here about Service. If you're looking for great service look no further. Jackie in the optical center is the kindest, most understanding and hard working professional I've ever had the pleasure of working with. I spoke with her on the phone before coming and her customer service was welcoming. We get there and our insurance site is down, we know this because she goes above and beyond by calling the insurance when she couldn't pull up our coverage. Is that a big deal. Not even a blink of her eyes she let's us... read more

Kendra Johnson 

on Google

2 years ago

Prices are amazing but the service is awful. My daughter decided that she wanted to being hwr own frames in. They qouted me the price. However, every time I went to drop the frames off they advised that something else was needed. I was back and forth at the store 5 times. The forth time i was upset and I had the lady write down everything that was needed. When I came back the next day I was told that I had everything that was needed finally but they machine was down for a while and they are waiting on the part but they will ... read more

Evelyn Barber 

on Google

4 years ago

I do not recommend Sam's Club Optical, Greensboro, NC. I spent over and hour at Sam's Club Optical Center, just to leave without the glasses that I was supposed to pick up. Sam's Optical Center has very limited fames to choose from. When I arrived to pick up my glasses, the right lens popped out at the corner. I was told, "sometimes the faultiness gets by us." They were to be sent back and I waited another week for them to return. When picking up the second time, it was difficult to adjust the fit and he would have to work o... read more