Ruby-gordon Furniture

tom m. 

on Birdeye

a year ago

Still haven't received couch and chair that were ordered in July and were told 8-12 weeks. Also ordered end tables in July and were told they were in. Went tonight to pickup and a note on the door said closed until further notice. 

Avni T. 

on Birdeye

a year ago

Don't make the mistake of going to this store. We decided to go there to buy a recliner based on the store's flashy store-closing advertisement and to support a local business. The salesperson at the time and the Store manager promised us a delivery due date of within 5 weeks. They assured us multiple times that the delivery wouldn't take more than 3 weeks & here we are in the 16th week & there is no communication from their side to date. I reached their customer service department multiple times & always got new lead time i... read more

Armand H. 

on Birdeye

a year ago

Aaron Ruby is a spoiled little third-generation child who ran a once successful Ruby-Gordon furniture business into the ground. He did this by screwing the previous generation’s loyal repeat customers via not honoring warranties, and by mismanaging company money - he didn’t have the business savvy it takes to know how to purchase the right products and inventory. Now, the company is liquidating and he’s going to try and reopen under the guise of a higher-end store. Buyer beware, this organization from the top down is uns... read more

Jody B. 

on Birdeye

3 years ago

Never buy anything from Ruby Gordon's! They have the worse most expensive warranty. The customer service is the worse. I bought a $7000.00 custom fabric sectional. The warranty company doesn't get back to you if the claim is denied.  

Lynn Nixon S. 

on Birdeye

4 years ago

The worst experience I've ever had with a furniture company. Months late on delivery, mud was tracked through my home when the furniture was delivered (delivery person could have cared less), the furniture is damaged, I've had to wait several weeks for a service person to even contact me. Still nothing resolved. I strongly recommend not purchasing furniture or doing any business with Ruby Gordon! 

Aaron R. 

on Yellow Pages

9 years ago

Best locally owned and operated furniture store in Rochester! Everyone that works there really cares and works hard to find exactly what you are looking for to make your house a home. They offer a level of customization options that is unparalleled in Rochester. 

Aaron R. 

on Citysearch

9 years ago

Best locally owned and operated furniture store in Rochester! Everyone that works there really cares and works hard to find exactly what you are looking for to make your house a home. They offer a level of customization options that is unparalleled in Rochester. 

Colin G. 

on Insider Pages

11 years ago

AVOID this business Good furniture, absolutely atrocious customer service. AVOID, there are many options on places to buy furniture. This should be your last option. 

Simon J. 

on Insider Pages

11 years ago

About the Business: Our furniture store has a great selection of living room, bedroom, dining room, home office and mattresses, with home design and decorating help. Come in and talk to our interior designer today!