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3.8

★★

96 reviews

5★56

4★7

3★10

2★2

1★21

Reviews(4)

Google Reviews(92)

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J S on BBB

★★

3 years ago

BUYER BEWARE OF RUBI JUBI IN MAPLE GROVE, MINNESOTA! Less than 24 hours ago, I spend $350 on a Sherri Hill designer dress for my daughter's school dance. After getting the dress home, I notice that the zipper is defective (it's pulling away from the seam and almost impossible to zip up). After calling last night and then spending time with the "assistant manager" and workers in the store today, they tried railroading me into believing that this is "normal". Then, they had the audacity to refer me to a seamstress. SAVE YOUR TIM AND SPEND YOUR MONEY ELSEWHERE!

Business Response:

A side note - My daughter is autistic. Being asked to a high school dance is a big deal. With her sensory issues, going to a busy store to try on dresses simply doesn't work. We found the perfect dress with soft material but, unfortunately, it was purchased from the wrong retailer.

Jane S. on Birdeye

★★

3 years ago

BUYER BEWARE OF THE RUBI JUBI IN MAPLE GROVE, MINNESOTA! Less than 24 hours ago, I spent $350 on a Sherri Hill designer dress for my daughter's school dance. After getting the dress home, I noticed that the zipper was defective (and pulling away from the seam). I called them right away last night. And, today, I spent time with the "assistant manager" and staff who tried railroading me into believing that this was normal for these kinds of zippers. Then, they referred me to a seamstress down the road. SAVE YOUR TIME AND SPEND YOUR MONEY ELSEWHERE!

Laurie on BBB

★★

4 years ago

“Prom Twin”! Same dress, same prom, sold from same Rubi Jubi store, Maple Grove, MN. So much for their dress registry!

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Nancy R. on BBB

★★

5 years ago

My daughter placed a dress on hold at Rubi Jubi Jan 2018. They charge a $50 fee to hold a dress -non-refundable. The following day I arrived at the store to complete the purchase of the dress. When I arrived the dress was noted to have a hold in the fabric of the skirt. They could not guarantee me a new dress would arrive in the time frame it was needed. They would not refund the hold fee for the damaged dress. The clerk called her manager twice and I was still refused the refund and/or to speak to the manager. I was told I would receive a call from "an upper level manager" the following day. This call never came. I intended to purchase a perfect dress. This dress was not perfect. They have made NO attempt to reach out to me and resolve this.

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