Routes Car Rental

Edward W 

on BBB

a month ago

DO NOT USE THEM. Paid in full online using my bank card which also is a Mastercard that I booked the rental. They refused to use the card and said I needed a major credit card. If not, I couldn't rent from them. I had to have my gf send over a copy of her card and ID to satisfy the $500 deductible which could have used my card. Since I used my gf card, they charged me an additional $125 to add her as a driver. Now she was in ** and I was renting in **. After 3 hours of waiting, I finally got a vehicle. I paid for a Nissian R... read more

Terrance M 

on BBB

a month ago

My wife rented a car from routes car rental in ***************. When she showed her insurance policy they said since it didn't have rental car on the policy that she could not use it. This is not true, the rental car on the policy just shows you if you can get a car rental if your car is in the shop if you were in an accident. I called my insurance company ********, and they stated what I already knew. All you need is to show that you have comprehensive and collision on your policy. I've used it many states when I rent a car... read more

Joe A 

on BBB

10 months ago

Will suprise you with additional charges appearing on your credit card, even after you have returned the vehicle and confirmed verbally that there aren't any additional charges. 

Nec C 

on BBB

10 months ago

I rented a vehicle through this company for a set amount. However, when I arrived at their Denver office to pick up the vehicle, I was forced to purchase their insurance, despite having full coverage through my own car insurance, which extends to rentals. I was left with no choice but to accept their overpriced insurance in order to complete the rental.From what Ive seen, this appears to be a recurring issue with this company. It is unacceptable for customers to be forced into unnecessary charges, and I believe they need to ... read more

Kenneth M 

on BBB

11 months ago

I reserved a car for a total of $59.42. Ended up paying $299.11. They force you to pay for insurance unless you have your insurance declaration page with you. That was an additional $299.11. The had another six fees that added almost another $100. We had to wait 30 mins for the shuttle when arriving and when leaving. Overall, a bad experience... 

Sapphire F 

on BBB

11 months ago

I rented a car online through Economy& did not realize when it routed me to Routes that they don't rent to locals. I was refused a car at the rental agency, Routes refused to assist with a refund. Economy hung up on me the first call, got an extremely rude agent the second time who flat out refused to refund my money. Too bad, so sad. No voucher, no car, no refund. Nothing. Then she hung up on me. Third call I was told to email customer service. Fraudulent company, absolutely thieves. They deserve no stars whatsoever. They c... read more

Allan Y 

on BBB

a year ago

Not really worthy of any stars. I rented through Expedia a midsized SUV to take my mother suffering from Dementia on her last real trip before all memory is lost. Upon checking in I noticed nothing but Jeeps and Dodge Durangos and no midsized Nissan Rogue or for ease of getting into for my mom. The best option on the lot at the time of check in was the Durango and the agent stated they lowered my daily rate due to the issue (great I thought) 5th thru the 14th of August was my contracted dates through Expedia. At drop off day... read more

Thomm A 

on BBB

a year ago

Chicago ***** Shuttle driver was Great! But it went downhill from there!!!The check in process was extremely slow and more importantly.. they gave me a vehicle that was OVER TWO YEARS OUT OF REGISTRATION!!!!These folks are crooks and you should steer clear of them and their underhanded rental practices! 

Tracy ` 

on BBB

a year ago

Routes Car Rental USA is the most dishonest player in the rental car field. If you rent from them you can expect to pay more than you expected, be charged for charges you did not incur, and all around be fleeced by them if you allow it. If car rental companies have an ethics committee that they have inspections from Routes Car Rental would not be in business. I rented a car in February and just got a charge for $62.58 on my card from Routes Car Rental USA today, May 29, 2024. Watch your credit card for months if you rented a... read more