Routes Car Rental

Joe A 

on BBB

6 months ago

Will suprise you with additional charges appearing on your credit card, even after you have returned the vehicle and confirmed verbally that there aren't any additional charges. 

Nec C 

on BBB

6 months ago

I rented a vehicle through this company for a set amount. However, when I arrived at their Denver office to pick up the vehicle, I was forced to purchase their insurance, despite having full coverage through my own car insurance, which extends to rentals. I was left with no choice but to accept their overpriced insurance in order to complete the rental.From what Ive seen, this appears to be a recurring issue with this company. It is unacceptable for customers to be forced into unnecessary charges, and I believe they need to ... read more

Kenneth M 

on BBB

6 months ago

I reserved a car for a total of $59.42. Ended up paying $299.11. They force you to pay for insurance unless you have your insurance declaration page with you. That was an additional $299.11. The had another six fees that added almost another $100. We had to wait 30 mins for the shuttle when arriving and when leaving. Overall, a bad experience... 

Sapphire F 

on BBB

6 months ago

I rented a car online through Economy& did not realize when it routed me to Routes that they don't rent to locals. I was refused a car at the rental agency, Routes refused to assist with a refund. Economy hung up on me the first call, got an extremely rude agent the second time who flat out refused to refund my money. Too bad, so sad. No voucher, no car, no refund. Nothing. Then she hung up on me. Third call I was told to email customer service. Fraudulent company, absolutely thieves. They deserve no stars whatsoever. They c... read more

Allan Y 

on BBB

7 months ago

Not really worthy of any stars. I rented through Expedia a midsized SUV to take my mother suffering from Dementia on her last real trip before all memory is lost. Upon checking in I noticed nothing but Jeeps and Dodge Durangos and no midsized Nissan Rogue or for ease of getting into for my mom. The best option on the lot at the time of check in was the Durango and the agent stated they lowered my daily rate due to the issue (great I thought) 5th thru the 14th of August was my contracted dates through Expedia. At drop off day... read more

Thomm A 

on BBB

8 months ago

Chicago ***** Shuttle driver was Great! But it went downhill from there!!!The check in process was extremely slow and more importantly.. they gave me a vehicle that was OVER TWO YEARS OUT OF REGISTRATION!!!!These folks are crooks and you should steer clear of them and their underhanded rental practices! 

Tracy ` 

on BBB

10 months ago

Routes Car Rental USA is the most dishonest player in the rental car field. If you rent from them you can expect to pay more than you expected, be charged for charges you did not incur, and all around be fleeced by them if you allow it. If car rental companies have an ethics committee that they have inspections from Routes Car Rental would not be in business. I rented a car in February and just got a charge for $62.58 on my card from Routes Car Rental USA today, May 29, 2024. Watch your credit card for months if you rented a... read more

Dr. Sam S 

on BBB

11 months ago

I will NEVER rent from them again. In *******, they did not have the vehicle even though I had previously made a reservation. I needed a larger car/SUV and they did not have ANY at all. I had to wait two full hours and missed my dinner with my children and grandchildren, stuck at ROUTES. DO NOT RENT FROM ROUTES. The most disgusting and tacky Car Rental company in the world. 

Juniper Z 

on BBB

11 months ago

When they ask for your credit card, you need to ask what they are charging on it before you hand it over, because it wont be explained to you. Dont sign anything without reading it over. They charge twice. Prepaid online $30 to reserve the car. Got there and paid another $60, including the optional toll pass ($10). $500 pre authorization will be put on your credit card. Check in is slow AF if there is a single other person that needs to check in. Expect to wait 15 minutes in line at least. Shuttle to/from the airport comes e... read more