RoundPoint Mortgage Servicing Corporation - Lynwood

seth pettibone 

on Google

a week ago

Just switched to RoundPoint as they bought my loan, never had any issues with my previous mortgage company. Within a matter of two weeks they double charged me for mortgage, over-drafting my checking account. When I spoke with them, they said they did not have any ideas how that happened and the best they could do was mail me a check that I would see in 10-15 business days. 

CJ 

on Google

4 weeks ago

There is a theme of poor business practices with Roundpoint Mortgage. I'm also witnessing this first hand. Due to bank fund transfer issues, my mortgage account had insufficient funds in it during a mortgage withdrawal. A simple $25 insufficient funds fee. What is Roundpoint's practice? Not to notify their customer and attempt a second withdrawal attempt from an account that already has insufficient funds in it - for a second fee. They would rather sacrifice consumer sentiment for $25 trying to defend their claim of policy t... read more

dean johnson 

on Google

a month ago

Got a phone message asking to contact them. Ok -20 minutes on hold-when can we expect a July payment? I say- Well the account is autopay, for 119 months, you should have just taken it out. Do you think it is because it is last payment? I thought you may be calling me to congratulate me? Just take it out. They say they cant take it out because the amount is different. I say well i dont have a payout either, and they look and they have not sent it but send it then. Long and the short i go to my bank to do a wire transfer and t... read more

Luis Celestino 

on Google

a month ago

I was talking to Christian. He was all the time nice to me. He answer all my questions. I am so happy thank you for all your help Christian. 

Katie Peeler 

on Google

a month ago

Just got off the phone with Cheryl and she was incredible. Was a great listener and solved my issue immediately. She is very caring and helpful.