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Rotolo Chevrolet Inc

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4.2
1564 reviews
|Car Dealers|Fontana, CA 92336

16666 S Highland Ave, Fontana, CA 92336

(909) 333-6924

https://www.rotolochevy.com/

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About

Rotolo Chevrolet, located in Fontana, Calif., is an exclusive Chevrolet dealership. It offers various vehicles, including trucks, cars, sports utility vehicles, sedans, hatchbacks, wagons, vans and minivans. The dealership offers a full range of Chevrolet models, such as Equinox, Suburban, Tahoe, Corvette, Express Cargo, Silverado, Aveo and Uplander. The dealership also stocks pre-owned vehicles of makes, such as Ford, Honda, Acura, Mercedes-Benz, Nissan, Mitsubishi, Volvo, Nissan, Dodge, GMC, Buick, Cadillac and Mazda. Rotolo Chevrolet also offers automobile parts and services to its customers. Rotolo Chevrolet provides financing services to its clients. The dealership is also a certified I

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Katelyn T. on BirdEye

5 months ago

02/19/2021, 18:16 PM
So many good experiences until I had to leave my truck there for a cv axle leaking oil at only 20k miles. They changed the seal and I had my truck back next day. A couple months went by and then my suspension came apart on the freeway. I went across all lanes and then back over off the freeway into the dirt. I was safe and no damage to the truck. The nut on the ball joint had warped loose, because it was NOT “torqued to specs” from the assembly after they replaced the seal. I had it towed back to the dealer on a windy day and the service writers wouldn’t even come outside to assess it and know what I would need for a loaner vehicle. Also this is my work truck that I rely on. The service writer said he doesn’t know if it will be covered because I “may have just hit a curb” I was beyond upset! Anyway, the manager Ron took over and finally came outside to assess the truck and see what I needed for a loaner work truck. That’s when everything went from bad to absolutely horrific. I brought my truck in scratch free and meticulously maintained by myself and only myself ever since I left the dealer. I get a call that my truck was hit on the fender, so I went in immediately to find my fender damaged and greasy hand prints all over the truck. I look underneath and everything is still broken and apart. Gets even better, the parts were never ordered after over a week had went by. I was promised my truck to be kept inside and safe in their hands with the best care, to not worry. Now I have a truck less than a year old with a replacement fender and paint job. Most important, I bought a brand new work truck for safety and reliability. Which was compromised, due to incompetent mechanics not torquing one nut and risking my life among many others traveling at the time it happened. I will never ever go there again, I have lost all faith and trust in this dealership. Disappointment is an understatement. UPDATE THEY PUT A BAD CARFAX ON MY TRUCK FROM THEIR OWN DAMAGES TO MY TRUCK!!! They are the absolute worst!!! Ron in service took “care” of us. So messed up, as if they didn’t do enough they had to screw me over and over.
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