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Tony D. on Birdeye
2 years ago
12/05/2020, 07:56 AM
We ordered a table from Ross Rustic tables on June 7th.
We were told it would be delivered in August.
They got behind and scheduled delivery for Sept 9th.
The shipper lost a 500 lb table and it was finally delivered on Sept 28th.
In the interim, it was damaged.
We tried to work with Ross to get it repaired to no avail.
Even though they settled with the shipper they were not willing to
put in the effort to find a repair facility that they thought was reasonable or
to ship a new top to us.
We put them in touch with several places which had good reviews locally, but Ross did not want to stand behind the repairs and decided to take the table back.
They had someone pick it up on December 2nd, so we are back where we
started in June.
It appears to me that the issue is that Ross does not want to pay for insurance on their shipments, but when you self insure you have to be willing to take a hit now and then.
If you want to do business with someone who stands behind their products, look elsewhere
Timothy Marks on Facebook
3 years ago
09/19/2020, 01:23 AM
I am building a table for my formal dining room, I needed a heavy duty planar and a better table saw to get the top joined nicely. I messaged Ross rustic tables and they were more than willing to let me bring my material over and help me get it done the way I needed it. They were fair on price and really nice people.
Dayna Perez on Facebook
3 years ago
02/29/2020, 17:24 PM
The showroom is very organized with many large samples as well as a view behind the scenes! The owner and staff are very friendly as they genuinely want you to be in love with your product.
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'Facebook Reviews' are now 'Facebook Recommendations'
Dayna Perez Grimm on Facebook
3 years ago
02/29/2020, 06:10 AM
The showroom is very organized with many large samples as well as a view behind the scenes! The owner and staff are very friendly as they genuinely want you to be in love with your product.
Bryanna Browers on Facebook
3 years ago
01/04/2020, 22:37 PM
Ross Rustic Tables went above and beyond our expectations and delivered a beautiful and unique kitchen table! Their staff is friendly and helpful, they followed through with everything we wanted and delivered it on time. I highly recommend them to anyone looking for a custom built piece!!
Kim Tomlinson on Facebook
4 years ago
11/26/2019, 08:40 AM
Absolutely in love with my 7’ long TV Entertainment Center. They were able to custom how I want it and they did great job. Will use their business again.
Courtney Matthews on Facebook
4 years ago
08/11/2019, 03:19 AM
I am obsessed with my new table!! It’s absolutely stunning😍
Gretchen K. Wendt on Facebook
4 years ago
07/20/2019, 14:38 PM
I love my beautiful dining room table and chairs! I appreciated the opportunity to customize the table leg placement. Moving the legs a little more to the center helped with seating and with the look in dining space. I cannot thank you enough for the time and attention to details!
Lori Bacon on Facebook
4 years ago
07/11/2019, 18:14 PM
We absolutely love our table, coffee table, and end table. The team at Ross Rustic are awesome!! Highly highly recommend!!
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