Room & Board

M 

on Google

2 weeks ago

This store is a drag upon brand. I've visited this location many times for personal and business purchases, and because I was a design student. Once when I went to purchase a mattress, another customer saw me and starting chatting to a sales woman "I can't believe those people look at things they can't afford.", and she laughed. eeeyuck! On the one hand I couldn't believe it, because minding your business is free, on the other hand that's par for the course in this area. I've held off purchasing from this brand since, even t... read more

Emma Sweeney 

on Google

3 months ago

The best customer service on the planet. We purchased a couch from them in June (the Weber with chaise) and the chaise just wasn't long enough so we exchanged for the Metro with chaise. It was comfy and deep; however the gap between the chaise and middle seat was huge (abnormally so), after a long period of trying different suggestions, moving cushions, dropping and reshaping nothing was working to lessen the gap. I noticed the Weber had a new option of the longer chaise so I reached out about another exchange and they were ... read more

Marcia Greeley 

on Google

3 months ago

The cushions on the couch I purchased were not soft and comfortable like the couch on display. The cushions are very hard. I thought I was getting the product I experienced on display. I asked to purchase the floor model but was told I couldn’t. The whole purpose of not buying online is to know what you are getting. Customer Service told me to give it a year and it will be comfortable. I asked if the cushion fill could be changed, but it cannot. Very disappointed. 

Kristina Guerin 

on Google

6 months ago

Amazing quality American made furniture. Their craftsmanship is incredible. The staff are very knowledgeable and friendly.