Room & Board

Luiza Calabrese 

on Google

2 months ago

Terrible. Store attendant gave me wrong information about the delivery process and it caused huge issues on the day of, like they don’t have proper training and don’t know what they’re talking about. Furniture took two months to be delivered, came damaged, then two more months to be replaced. No one cares, no one goes out of their way, even if there were errors on the store side. You are better off shopping at Ikea! Also recommend West Elm instead, their service is top tier. 

Ben Clifford 

on Google

3 months ago

Very impressed with the customer service, ease of ordering, sticking to delivery windows, delivery and set up, the whole thing. The pieces themselves (sofa, mattress, platform bed, and more) are high quality and fairly priced. Highly recommend Room & Board NYC. 

First Last 

on Google

4 months ago

Very low quality finish on the couch legs, stain came off after couple of months. They ask me here to get in touch with them. I did and they want to charge me 600$ for new legs. Ridiculous!!! 

May Patterson 

on Google

4 months ago

Went 3/8. Was in the store for about 45 minutes, tried multiple couches, looked at patterns, etc.. My partner and I were ready to buy a couch, but not a single sales associate even looked at us. When we tried to ask for help they avoided eye contact with us. I don’t know if it’s because we’re an interracial couple because everyone else in the store was being helped. The couches were lovely but the in-store experience was terrible.