gregorycW9141LY on Trip Advisor
a year ago
05/28/2020, 09:17 AM
Food Is good But not always consistent and service off and on but attitude is what made me post this after three times of trying to tell manager about service and mainly attitude of gabby the front order person as you come in. I called and was told management was in but got put on hold without answering, I call back and was then lied to that manager wasn’t in. Anyhow, I tried three time before I wrote this and now they lost two families not to mention probably forty other friends that we almost told to go. Attitude will always destroy this. Ugh.
The problem was simple but gabby did not take servant leadership on the problem and made excuses rather than fix it. I had asked for free dessert or discount for issues next time but she just said she would give me more salsa next time which I don’t need more and to drive thirty minutes to get that was the issue. She didn’t care and it was evident on not getting me to manager or her lying to me which in my opinion is she doesn’t care about customers issues and from what I read on reviews, this isn’t first time. She needs to be fired! I don’t think management cares based on other reviews I saw so the management will probably hire the same philosophy type people and thus people like the one I’m complaining about are hired. The food this time also was not as good as last time as mentioned service and quality not the same but attitude is what ‘‘tis is mainly about.
Anyhow too late, I’m passing the word to never go again. Unfortunately I’m the wrong person to have attitude with as I know a lot of foodies
The first time I had issues and now this attitude issue is where I draw the line. No one, no matter how good something is and like I said this is not even consistent on food quality, will put up with attitude
I am half Peruvian and lol my last name is cook but unfortunately I won’t go back. From what I read they don’t seem to care. It’s just a matter of time. Ugh I wish they could get it together.
So it’s too bad. Don’t go to this place