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Roc City Furniture
- Furniture Stores
- Brighton, NY
About this business
Location details
171 Clay Rd, Brighton, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The customer service is good before they get your money, if something is wrong with what you purchased , they change like night and day and become very rude and dismissive towards you. I hope it’s not a race thing but who knows! DONT PURCHASE FROM THEM NO EXCHANGES OR REFUNDS And they don’t care if they are wrong in the situation. They sold me a king mattress that was supposed to be 76x80 inches (WHICH IS STANDARD sizing) the mattress was 74x78 and didn’t fit my brand new bed frame . And frankly they didn’t care I asked for ... read more
This place was so great! I walked in here after going to most of the other big furniture stores in town. The selection at most places is pretty overpriced for what it is. Rochester doesn't have much in the way of high end furniture, but raymour and stores like that want to charge thousands of dollars for couches that'll fall apart in 5 years. Well, that wasn't the case here! They consistently had similar furniture, or even the same brands, for way cheaper! The couch I was looking at was 600$ more in other stores. The salesma... read more
Never in my life have I heard of a place charging a cancellation fee if cancelled before accepting delivery. 50% cancellation fee is absolutely absurd. Plenty of better options and more customer friendly service furnitire stores to go to.
I would give this place a negative five star rate if it was possible. I'm well over 2 years into paying for a $5,000 Furniture loan never missed a payment have paid extra and I still owe close to what I started paying for two years ago. The kicker is the couch that I bought started falling apart within less than 6 months, I brought it to their attention they told me they were going to hook me up with new cushions give me in touch with whoever I needed to get everything fixed and make me happy. Those phone calls never came. T... read more
Had the worse experience with them I would never buy anything thing from them agian
Frequently asked questions about Roc City Furniture
How is Roc City Furniture rated?
Roc City Furniture has a 4.4 star rating with 230 reviews.
When is Roc City Furniture open?
Roc City Furniture is closed now. It will open at 9:00 a.m.
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