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Robins Financial Credit Union

3.2
  • Warner Robins, GA

About this business

Location details

502 S Houston Lake Rd, Warner Robins, GA, 31088, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:00 p.m.
Tue8:30 a.m. to 5:00 p.m.
Wed8:30 a.m. to 5:00 p.m.
Thu8:30 a.m. to 5:00 p.m.
Fri8:30 a.m. to 6:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
3.2119 reviews
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Carlesha Knight's profile image
Carlesha Knight 
4 years ago

They're not helpful at all. if a problem arises with your account you're on your own. 

Business response:

Hi Carlesha. We are very sorry to hear you received less than stellar service. Please send us a DM with more information about your experience so we can address it with the appropriate team. 

Parker Tauzier's profile image
Parker Tauzier 
4 years ago

Horrible institution for business banking relationships! 

Christina Cheatham's profile image
Christina Cheatham 
recommend  Recommended
4 years ago

Great customer service. low rates on loans. 

Amber Nicole McMillan's profile image
Amber Nicole McMillan 
4 years ago

Definitely do not recommend this bank and I would’ve been long gone but I still have a car loan to pay off with them. I will be leaving this bank ASAP when it is paid off. I have had so many problems from this bank it is insane. I had a bank teller write and scribble all over a check that I tried to cash after they refused to cash it because I had “insufficient funds to cash the check” and the manager I spoke with refused to tell me her name and tried to justify why the check was written on and given back to me. I had so muc... read more

Anja Reese Mansfield's profile image
Anja Reese Mansfield 
4 years ago

Will never do business with Robins again. Paid off a car Loan using my credit card and was charge a $222 cash advance fee. I was not informed that it would be run as a cash advance. I’ve never in my life even taken a cash advance on a credit card. If I would have known I would have paid it off with my bank account. Which is basically what I’m doing-paying off my credit card-transferring the $$ from savings. 

Gabrielle Collins's profile image
Gabrielle Collins 
4 years ago

Have called four days in a row, and stayed on hold for 40+ minutes each time. Can't get anyone on the phone at all to answer a simple question. This is calling a branch directly. 

Meg Sweat's profile image
Meg Sweat 
4 years ago

*Me calling Falcon Services at 5:26pm because they shut my card down for the second time today after the Tag Office charges a $1.29 service fee and I got no lunch because of it* “Hi, my name is Jessica, can I tell you about the free Auto Warranty you qualify for?” “Um, no...you can tell me why my debit card will not work at Kroger after a Perry MSR unlocked it because the HOUSTON COUNTY tag office charged a service fee.” “Right, I can do that. Let me first start by telling you about this auto warranty program.” *click* Are y... read more

Business response:

Hi Meg. Falcon doesn’t sell auto warrantees. Can you verify the phone number you contacted? If you prefer, we can continue this conversation in DMs. 

Katherine Ragsdale's profile image
Katherine Ragsdale 
4 years ago

Absolutely terrible and shady. Customers service is non existent. They have the best loan rates but you’ll pay for it in other ways. 

Shan Renee's profile image
Shan Renee 
4 years ago

All I want is Robins Financial Credit Union to transfer my title to the Missouri DMV so I can retrieve the appropriate plates for vehicle so I won’t end up dead like #SandraBland for a simple traffic stop. I have gone back & forth with both for 4 weeks & honestly I’m tired and never been treated so rude. I don’t recommend (No Stars). 

Frequently asked questions about Robins Financial Credit Union

How is Robins Financial Credit Union rated?

Robins Financial Credit Union has a 3.2 star rating with 119 reviews. 

When is Robins Financial Credit Union open?

Robins Financial Credit Union is closed now. It will open at 8:30 a.m. 

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