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Roanoke Valley Community Credit Union
- Credit Unions
- Roanoke, VA
About this business
Specialties Federally Insured by NCUA. Equal Housing Lender. We can save you money. Whether you need a new loan, you're looking to refinance an old one, or you want to ditch account fees, we've got you covered. *Mortgages *Home Equity Lines of Credit and Loans *Low-rate Credit Cards *Auto, Boat, and RV Loans *Free Checking *Savings History Established in 1947. RVCCU is a non-profit cooperative--meaning we're in this together. When you become a member, you're doing more than opening an account. You become an owner and you ben... read more
Location details
723 5th St NE, NE, Roanoke, VA, 24016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Applied for a vehicle loan and were approved. we were purchasing a used vehicle that had a lean at another bank. the vehicle has been purchased and is currently sitting now 34 days in because we are waiting for a title from the credit union so we can go to the DMV and register the vehicle. How long can it possibly take for them to pay another bank and get it? We have called the bank numerous times for updates and they have no idea. The lady I spoke with today said she does not even know how that works? She transferred me to ... read more
Less than 1 star rating. Very poor customer service. I was never notified that my checking account or credit card were canceled. When I found out and tried to resolve and get my money from checking account, they said that the card hadn't been used in 2 1/2 yrs so they cancelled it. They instituted a $5 fee on the checking account which CAME OUT OF MY ACCOUNT with NO notification of such and when it was depleted they closed it. Supposedly they mailed notification, but I received nothing from them and I always open any mail fr... read more
Business response:
Ms. ****, I'm sorry you had a negative experience with the credit union. You are correct, we are not a large corporate bank, we are relatively small and locally run. Unfortunately, we have experienced so much fraud with credit cards that we do not reissue them if they are not used for more than two years. The card is not closed, we can still reissue it if the member decides they want to use it again. Your original $5 share deposit was used up by inactivity fees. Every financial institution has them and ours is the least expe... read more
If I could give less than 1 star I would. This bank is very unprofessional and customer service not helpful at all. If there is a problem it will not be addressed and just passed around. Not one person will take responsibility and solve the problem.
Frequently asked questions about Roanoke Valley Community Credit Union
How is Roanoke Valley Community Credit Union rated?
Roanoke Valley Community Credit Union has a 3 star rating with 46 reviews.
When is Roanoke Valley Community Credit Union open?
Roanoke Valley Community Credit Union is open now. It will close at 5:30 p.m.
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