Roadrunner Freight

Gary FANG 

on Google

a week ago

They overcharged me for an unfulfilled shipment. I sent emails to many departments of their team, they admitted they overcharged the bill, but till today, 3 months have passed, still no refund, no progress. I called the relationship manager several times, every time he just said he would follow up, but actually nothing happened. I really want to consider a legal way to solve this problem. Although it's just several hundred dollars, not a big deal, but they told lies again and again, making me feel uncomfortable. Maybe I shou... read more

Mathew Huish 

on Google

a week ago

They have good prices and the front-end service seems nice and helpful, but when it comes to actually shipping your car, they are terrible. I booked at the beginning of August for delivery at the end of the month, giving them plenty of time. Everything looked fine until pickup. I called multiple times to confirm and always got the same reassurances. Then, on the scheduled day, they postponed pickup to the next day, and later told me delivery would be delayed beyond the date I needed. When I questioned this, the customer serv... read more

Brandon Faris 

on Google

3 months ago

I’ve been dealing with Roadrunner for over three months regarding a damaged shipment, and it has been nothing short of a nightmare. Despite clear evidence, including timestamps and condition reports, they’ve refused to take responsibility, offering excuse after excuse to avoid paying out the claim. Their customer service is dismissive and unhelpful, and the entire process has been dragged out with no resolution. I would strongly advise against using this company for freight services. Their lack of accountability and professi... read more

Helida Franklin 

on Google

5 months ago

Great communication with everyone