RJ Car Rental

Zuleika S 

on BBB

10 months ago

This guy in particular ******** was trying to scam me out of my deposit. Wouldnt check the car before he dropped me off to the airport I paid for a week and only used for four days. He was very unprofessional and rude made me in fear for my life. The car ride back to the airport made me so uncomfortable because his window was broken and I stayed on the phone with my dad because of how angry and rude the guy was treating me. I could go on and on about how he treated me beforehand and how he disrespected me after dropping the ... read more

Michele B 

on BBB

a year ago

I wish I could give a negative 5 stars. Jumped through all the hoops with the Insurance and printing out my own voucher. When I arrived at said office there was a block on wifi and data service so you couldn't pull up any information they needed. I asked for **** password said he had to call his boss for permission?? So made my phone a hot spot pulled it up on iPad and sent pdf he was not Happy. Now let's get to the Tolls..... I have a sunpass and a transmitter in my possession was told it was not allowed and wouldn't work a... read more

Clint B 

on BBB

a year ago

Check Better Business Bureau and read all the reviews first. Stay away from this company!!!! They don’t want return customers!! Rented a car in May. Bought the insurance to cover any damages to the car plus collision INS. Returned the car and a week later they tried to run my card for an additional 700.00 for a scratch on the bumper. They were in possession of the car for a week before they discovered a scratch that apparently wasn’t there on return. ***!!! Thank goodness my credit card company denied the bogus charge. Damag... read more

Jody H 

on BBB

2 years ago

If there was a negative star review they would get the worst one possible. This company is a rip off. They say no hidden fees but they lie. They rent cars to people in Florida, and charged my card $200 for sand on a mat that they can take out and shake. Do not use this company. They don’t answer phones and the online price is different from what they charge you in person. 

Melinda C 

on BBB

2 years ago

This company is a rip off and a scam!! You do not need to use their insurance!! I used reward points thru my credit card for a rental car. In my confirmation email from credit card showing the rental car company RJ rental. I was suppose to pay $0. Well that was a lie! They said shuttle service from airport was free and they still charged for that. I have my own car ins but they would only allow getting theirs. All the contract they gave you sign and initial it shows the option to decline insurance. My drop off time was noon ... read more

Mae A 

on BBB

2 years ago

I rented a car through ******** from RJ Car Rental. The customer service was good. But what I did not like was, you can only communicate with them through text message. I texted to ask if I could pick the car up a little early. They responded yes, no problem. This is where the problem is, I was charged an extra day for the tolls because you have to prepay the tolls, which was fine. But because I picked up the car at 1:15 instead of 3 pm, I was charged for the 3 days instead of the two days I had reserved the car for. Two hou... read more

Elizabeth B 

on BBB

2 years ago

RJ Rental used a bait and switch trick to get our business. We booked a car for $30/day only to be told when we arrived that we had to pay an additional $25/day for insurance. There was NO mention of this in the confirmation email we received. We refused to pay that and they would not cancel our reservation and kept our money. We lost money, time, and had a horrible start to our vacation. My husband and I are 58 and 61 years old and we have never had an experience like this after renting a car many times over the years, and ... read more

Kevin P 

on BBB

2 years ago

Wow where to begin. Started out good with a prompt ride from MCO to RJ Car Rental. Downhill fast thereafter. The young woman behind the desk informed me my Florida Sun Pass Pro was discontinued in Florida. Hmmm I had just received the transponder in the mail a couple weeks ago I exclaimed. I then presented my voucher and insurance rider. The agent then wrote down the amount due today in addition to my booking.com voucher. Hmmm I was informed the rental had been paid in full and the deposit would be an additional $200. Nope t... read more

Antonio A 

on BBB

2 years ago

I have rented a vehicle from RJ Car Rental from October 1st to 13th, 2022. Soon after, I received a charge on my credit card for toll charges and I opened a dispute. However during this period, tolls were suspended - from Sep 27th, 2022 up to Oct 15th, 2022 -by Govern Act, in preparation and evacuation for Hurricane Ian, in Central Florida Expressway Authority’s (CFX) in their 125 mile system, according to release: ***************************************************************************************************************... read more