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Rezdy
- Technology
- Surry Hills, NSW
About this business
Location details
241 Commonwealth St, Surry Hills, NSW, 2010, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Been live now for around 6 weeks and I agree with all the other poor reviews on here. Deeply frustrating service. The onboarding team left leaving me feeling like Im half set up. That person left the business so Ive no contact there now just bounced back emails. My main contact takes days to reply. My OTA help couldnt answer basic questions and Im 6 weeks in and wondering how hard/easy its gonna be to shift my new start up to a new booking system because this one gives you little help or follow up. Ive such little confidence... read more
I am sorry to say that after more than 10 years of using Rezdy, we are taking our business elsewhere. Platform fees, booking fees, exchange fees, Rezdy pay fees, market commission fees and now API integration costs? It's laughable. @Rezdy, you have lost your way. You need to go back to putting your customers first.
Hi Michael & the Rezdy team, Once again you have gone above and beyond in assisting Words on Wheels’s Rezdy page. I cannot speak more highly of your calm and patient way when helping to resolve our issues. I should mention difficult problems that always get resolved. Have been with Rezdy for 5 yrs have always had great service from the local based team Please don’t leave !!!!! Best regards, Jayne (Words on Wheels)
A great product with personal support when required!
We’ve been using Rezdy as our booking engine for our tour business and, despite having 5-star reviews from our guests, we have not been able to take a single booking for the past nine months because of a persistent error message. The onboarding experience felt dismissive rather than supportive, and after repeated attempts to get help we were told by a manager to “go somewhere else” if we didn’t want a duplicate system — even though providing seamless booking integration is Rezdy’s core business. In our experience, the platfo... read more
Frequently asked questions about Rezdy
How is Rezdy rated?
Rezdy has a 3.4 star rating with 55 reviews.
When is Rezdy open?
Rezdy is open now. It will close at 5:00 p.m.
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