Reno Ryde

Ardea Canepa-Rotoli 

on Google

3 weeks ago

If I could give negative stars I would. I pre booked a ride to the airport and no driver showed up. Now scrambling to get an Uber. Don’t use this service! They will screw you over & then just say “sorry for the inconvenience”. I very rarely leave reviews but think other people should be aware of how they treat customers. 

Jared Chen 

on Google

3 months ago

Unreliable. Booked a trip a week in advance, with email confirmation. And also phone confirmation the day before. The company called me at 4am the same day before 8am pickup that they’re not licensed to do CA ride. The trip was not in CA. Then they said they’re not license to do trips in NV part of Tahoe. Then they said they can’t send driver from Reno to Tahoe. 

Jasmine Cook 

on Google

3 months ago

Reno Ryde has been a reliable ride to work in the mornings. However, you “schedule a ride” and get no confirmation. No email or follow up text to assure you that a driver is coming. God forbid you call them early in the morning. I scheduled an afternoon ride and instead of informing me that they have no drivers, they chose to not answer my phone calls. Keep it up Reno Ryde, your business won’t be around for long. 

Kimberly Ladd 

on Google

4 months ago

Absolutely horrible service. Extremely unprofessional - I had to basically beg for some sort of confirmation. I finally received one and had texted a few times after to make sure things were clear and good - It was a 4:50am pickup to the airport and he didn’t show up. I called him quite a few times with not a single answer. A bit later he texted me with a big fat lie of an excuse. You would think a black car private service would be trustworthy… It’s not worth it - just rent a car (it’s about the same price) 

First 

on Google

6 months ago

Nice vehicles and professional people.