Regent of Newport News

Brenda Brockington 

on Google

2 weeks ago

With my experience with my brother being here,was the worse mistake Innovage pace.have ever did by putting my brother in this place .looks beautiful from the outside and inside but the service.terriblle,the care,,the cleanliness terrible, Communication poor,the food could be better. please keep check on your family members at all times.They are always,short staff. Management sucks.tour guide,unclear as to what she is doing.and who she is.and unclear as her position,things she is say and do appears to be something ,she is not... read more

Karen Glass 

on Google

a month ago

We moved mom in last month and have since found out why it was so easy to get in They are understaffed and emergency equipment doesn’t work or “off line” “batteries dead” “with another resident”. Three of the excuses we received when my mother wasn’t able to get assistance when needed She fell once trying to go it alone The other times she called family members to come over. The family arrived before the in-house staff! The facility has the trappings of a nice place It’s sad that it hasn’t been as advertised The “pamper Tues... read more

Chris Jones 

on Google

9 months ago

I just wanted to say that this is a great place! My uncle is currently there and there has been a wonderful change in him in the short time he has been there. The staff is great, he said that the marketing director dropped a Father's day gift bag off on Sunday filled with his favorite snacks. It is definitely the little things that matter and they are definitely taking great care of him. If you have a loved one that is looking for assisted living I would suggest Regent of Newport News. I can not say enough great things about... read more

Tracy Page 

on Google

9 months ago

Such an amazing facility! I am a nurse and Director of Nursing for a large local facility and I have never felt more welcome than at the Regent. My mom and my family absolutely love this place. The staff, especially Paul, James, and Corinthia made us feel like family from day one! They are always available for any questions and are so accommodating, especially at this difficult time. I can’t even express the gratitude I feel for the personal attention the staff gave us even before my mom moved in. It’s the most beautiful and... read more

Nazir Vargas 

on Google

a year ago

Friendly staff and beautiful place, ready to see them glow up.