Linda S. on Yellow Pages
4 years ago
08/08/2017, 05:12 AM
We met with Lou of Recreation Camper Sales to discuss renovations of our 5-year old Class A Bounder RV, which serves as our principal home. Timing was of the essence, since we had a 3-month trip planned for mid-August. We were given a quote of $7,140 on May 2 to remove vinyl flooring, carpet, sofa & dinette, and convert the bed from queen to king. We paid a deposit of $3,570, work to begin 6/2 and be finished in mid-Jul.
The only work done on the RV in two months was the removal of the carpet, vinyl, sofa, and dinette. The floor was left sticky with glue. Our quote had included sealing the floor with enamel, and this could not be done without glue removal.This company touts its years of experience, but did not seem to know how to remove the glue remaining on the floor after the vinyl removal.
After two months only two weeks work had been done. We were forced to cancel our entire vacation, get the RV back, pay for a mover to pick up our sofa, carpet, and vinyl tile and deliver to storage, and then arrange for another company to do the work. The new company told us that they have received other jobs pulled from ReCreation for the same reason.
Notice his estimates say at the bottom that deposits are not refundable, and he will not be rushed to complete work, I believe his way of getting around not completing a job in a reasonable time. Lou said he had not been able to work because of the heat, and his men wouldn’t do anything if he was not there because they feared doing work in a manner Lou might now like. We believe he will say anything to get work in the shop so he always has some work to do to keep his crew busy.
We feel scammed by this company. Promises made are not kept. Because of his business dealings, we will suffer additional cost as well as the loss of use of our principal home for five months.
Although we found some good reviews on some sites, we later found terrible reviews on another, including one where he kept the RV a whole year.