Real Time Transport

Barbara Lackey- Beck 

on Google

2 months ago

This company does not have accurate service. The driver told me that he'll be to pick me up in an hour, and it turn into 2hours and 11 minutes. The office staff is uncaring as well. The excuse was he was stuck in traffic. I was put in hold and was mistakenly merged in with the call. Didn't like what I heard. When they realize I was in the call, they hung up and never called me back. I will never utilize their service again! Do better, or close your company down. 

Chrystal Turincio 

on Google

2 months ago

This has been the worst transportation experience I’ve ever had. Since the beginning of June, the provider assigned through Access2Care has shown a complete lack of professionalism and common sense. They call at 4:00 AM to confirm a ride for a medical appointment that isn’t until 7:00 AM. If I don’t answer at that hour, they just don’t show up. No second call. No follow-up. Just a no-show for a medically necessary trip. This is transportation for a 7 year old child with critical health needs. Refusing to transport because I ... read more

alex sauceda 

on Google

3 months ago

Trying to get a eta for member. Giana first answered the phone then hung up immediately. Second time calling she said she would be right back we are still waiting for her to come back on the phone 15 minutes later. That's the first time I've been on hold so long. This happened 5/28/2025 20:15 central time. Hung up called back a 3rd time and now she is not answering the phone. 

Tracey Murry 

on Google

3 months ago

They do not care about their riders. They need to be shut down. Very unreliable. Tell lies about the riders, like they was not outside. Always late. I do not think they should transport patients especially the ones that has to go to dialysis. I pray they never have to use a transportation service. The drivers that is or the people that owns this company