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RBC Royal Bank
- Finance
- Vancouver, BC
About this business
Location details
3935 Oak St, Vancouver, BC, V6H 2M7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:00 p.m. | |
| Tue | 9:30 a.m. to 5:00 p.m. | |
| Wed | 9:30 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience with RBC Oak Street Branch for mortgage renewal has been extremely disappointing. When I first signed on, the mortgage team was sharp, aggressive in winning my business, and proactive with follow-ups. Now, dealing with a new mortgage advisor (initials T.M.), the difference is night and day. Slow communication, constant follow-ups required from my end, and no serious effort to match competitive rates or incentives offered by other lenders. Despite repeated requests for escalation, there was no meaningful respons... read more
Just transitioned to RBC from HSBC. The tellers and the manager were more than friendly and were extremely helpful. They are really patient and would help with anything related to the banking and transition process.
Just transitioned to RBC from HSBC. The tellers and the manager were more than friendly and were extremely helpful. They are really patient and would help with anything related to the banking and transition process.
Booked a video conference and received no link. The advisor called me beforehand but did no authentication or privacy check. She just ended up calling me and was very rude and rushed. When she couldn’t get her point across, she blamed that I was lost, and hung up on me asking me to go to a different advisor. She wasn’t eager to help and was very condescending, blaming that I don’t know anything when I tried to explain to her what I wanted to do.
I dealt with a young Asian woman who was pregnant and extremely rude and unprofessional last year. She was rude to her co-workers as well. She also gossiped and bad-mouthed about the client before me. This makes me wonder if I would want to return to this branch to do my banking at all. I've been with this branch for over 30 years and I have always received great service with professional tellers in the past until recent years when I had to deal with unprofessional interns. How inexperienced the HR people have to be to hire ... read more
Frequently asked questions about RBC Royal Bank
How is RBC Royal Bank rated?
RBC Royal Bank has a 2.8 star rating with 30 reviews.
When is RBC Royal Bank open?
RBC Royal Bank is closed now. It will open at 9:30 a.m.
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