RBC Royal Bank

Rave 

on Google

4 days ago

If I could give zero stars I'd, unfriendly experience with Belinna she needs to go through professional training. On top of that they swapped my banking advisor last minute without informing me!! Very unprofessional experience, the front desk was also unhelpful they couldn't even name the advisor I wanted to see. Save your time and don't visit this branch 

deep King 

on Google

a week ago

Overall, the place is good, but sometimes one bad apple can spoil the whole basket. Yesterday was my second visit, and I had a very disappointing experience with a female employee at the service desk. I stood in line for more than 25 minutes, and her behaviour felt clearly racially biased. I ignored similar behaviour during my first visit, but this time it was difficult to overlook. Another employee noticed the situation, called me over, and started helping me. Surprisingly, the first employee then called the person who wa... read more

C Lau 

on Google

a month ago

Zero stars. My husband and I had an awful experience with Belinna C at this location. His mother passed away and he scheduled a 5-5:30 meeting to close an estate account. Belinna was very unprofessional, unsympathetic and lacking in training and knowledge. When we showed up, we were told she was “eating” (during our pre-scheduled appointment with her) and would be available soon. At approximately 5:15 pm (halfway into the meeting time), another employee asked us if we needed help. We asked her to ask Belinna to meet us. Beli... read more