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RBC Royal Bank
- Finance
- Waterloo, ON
About this business
Location details
248 King St N, Waterloo, ON, N2J 2Y7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:30 a.m. to 5:00 p.m. | |
| Wed | 9:30 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 8:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
If you want to get a good customer service, please avoid this branch. I visited this branch more than 10 times unfortunately I don’t see any difference. The person that was helping me on Thursday, July 31, 2025 @ 18:30 was very very horrible. Very bad customer service.
I had a great experience opening a new account at RBC with the help of Weiwei Zhao. They were professional, knowledgeable, and very helpful throughout the process. Everything was explained clearly, and the service was friendly and efficient. I really appreciate the excellent support—thank you, [Weiwei Zhao]!
Тупий банк щоб розблукувати карту треьа два дні ходити
Extremely disappointing experience with Trudy Nagy. She was rude, dismissive, and completely unwilling to listen. I calmly tried to explain a legitimate concernw - without raising my voice, using inappropriate language, or being disrespectful in any way. Instead of addressing the issue, she falsely accused me of harassment and told me to leave, even threatening to call the police. This kind of behavior is unacceptable for someone in a customer-facing position. It reflects poorly on RBC’s values and professionalism. I hope ma... read more
Pretty upset with Adam, the advisor and team who didn’t consider or value me as a customer WHEN I BOOKED AN APPOINTMENT I showed up 5-7 mins later than scheduled but there was no call/follow up/ 15mins grace period…..AT LEAST to make sure I’m coming or not?!!! Whatever happened to customer service RBC? And then I get told by a teller that my advisor is no longer available ??! Umm I thought 1hr appointment was booked for me! The staff didn’t have least amount of respect to come out, meet in person, offer to reschedule the app... read more
Frequently asked questions about RBC Royal Bank
How is RBC Royal Bank rated?
RBC Royal Bank has a 3 star rating with 107 reviews.
When is RBC Royal Bank open?
RBC Royal Bank is open now. It will close at 5:00 p.m.
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