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RBC Royal Bank
- Finance
- Pembroke, ON
About this business
Location details
48 Pembroke St W, Pembroke, ON, K8A 5M6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:00 p.m. | |
| Tue | 9:30 a.m. to 5:00 p.m. | |
| Wed | 9:30 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I love the regular staff at Pembroke RBC and the Manager Ryan is phenomenal. However today Ryan was off and there was a lady in his office. I assume was acting branch manager for the day, she looked out saw that there was business accounts and resumed talking another staff member about outfits for their Gala. Once she finished her conversation she then came out to check on a training employee that was waiting for an override, who had to go to someone else for help. She then took a call and went to the back of the building. I... read more
the doors were locked at 9:30 AM
Customer service helpline is pointless. They need to update policies on putting holds on cheques. It should not matter how you deposit the cheque. 1 week hold on government cheques is insane. Cost of living is too high to make people wait to access their money.
The manager at this location does not care to help rbc clients. Both times I’ve been in there with issues, manager won’t see you and when the tellers “speak to the manager” for you, they just say there’s nothing they can do, even when the error is on their end. Been banking with RBC for almost 11 years now and im getting exhausted dealing with how little they care about their clientele unless they’re wealthy. But this location specifically has been frustrating to deal with!
Virtual call assistant is a waste of your time, useless and over explaining. Cannot speak to a live human being for assistance. What a joke
Frequently asked questions about RBC Royal Bank
How is RBC Royal Bank rated?
RBC Royal Bank has a 2.8 star rating with 24 reviews.
When is RBC Royal Bank open?
RBC Royal Bank is open now. It will close at 6:00 p.m.
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