Raymour & Flanigan Furniture and Mattress Store

Chris 

on Insider Pages

2 years ago

Poor Customer Service/follow up We purchased items 3 times and 2 times, the experience was a living nightmare. The first time, we purchased a sofa, chair and entertainment center. The furniture was not stained protected (showed a water spill) and it took us charging them back via our credit card to have it corrected. The second time, the delivery people dropped my sons bedroom set after I told them they were carrying it incorrectly. Took 3 visits and numerous contacts to get corrected. We also had to charge them back for thi... read more

A 

on Insider Pages

2 years ago

Good selection of furniture We recently purchased a bedroom suite and leather sofa from Raymour & Flanigan and were pleased with the service and the quality of the furniture. There is a great selection there, in a wide array of prices, and the staff is almost overly helpful. They clearly work on commission and can be a little bit ruthless, so don't let them talk you into something you don't want (like some of their financing options). Overall, a good experience. 

Josiah 

on Insider Pages

2 years ago

Backorders and incomplete setup and delivery. Purchased a Dining room table set with 8 chairs and matching side bar. The original side bar broke in transit, so they ordered another and when they brought that one the dropped it off and still left all the plastic wrap and packing on it. When I went to unpack it and set it up which is what they should have done for the delivery and setup fee I found pieces missing and was unable to install the shelving. Since then I have called Raymour & Flanigan at least 5 times and they are s... read more

Heather 

on Insider Pages

2 years ago

Great warranties on their furniture... Yes, Raymour has put smaller furniture chains out of business, but there's a reason. They have a pretty good selection of furniture at relatively good prices. And they'll haggle a little with you as well. I've purchased two Berkline sofas in the past 2-3 years....they were each about $869, and the 5-year warranty was less than $70. Delivery is $75 and the delivery people I've encountered have always been extremely courteous and helpful. I had a spring pop on one of the couches and 9 day... read more

Customer 

on Insider Pages

2 years ago

Sales person, Joe Amico, gives this store a very bad reputation Do not let Joe Amico be your sales person. He is very rude and acts like all customers are an annoyance. Such a bad attitude for someone who is trying to have people purchase furniture from him. He gives this store suve a bad name. I hope all of the sales people there aren't this bad. I would like to buy furniture there, but everytime I go, he is always there to storm at me when i walk through the door. He treats my family like we are dirt and mean nothing to hi... read more