Queen Elizabeth Hospital Audiology Centre

Philip Price 

on Google

3 weeks ago

Services provided by the Audiology services were unsustainable with open access for its activities. Since it became access by appointment only it has become virtually impossible to speak to anyone. Most, or almost all communications are blocked and users are reduced to using a messaging service. I have wasted so much time attempting to make a single appointment just to have 10 minutes whilst my hearing aid pipes are replaced. I could change them myself if I was provided with some. Frustration doesn’t cut it I’m afraid. 

Brian Cormack Carr 

on Google

3 months ago

I'm appalled by the degree to which this once great service has diminished, and by the terrible standard of customer care they now exhibit. They fitted hearing aids for me about six years ago, and it was a great experience. Since then I've had no real need to be in contact, but just this week one my aids broke and I got in touch with them to inquire about a repair. (Since this is what I had been instructed to do when I had the aids fitted). I was dealt with on the phone by an extremely rude woman who kept talking over me, an... read more

H2 

on Google

4 months ago

I’ve been a QE patient for more than ten years, for the last few years I haven’t had a single phone call picked up, I’ve been into the hospital and the place is closed. I need battery and tube replacements but can’t seem to contact anyone, currently I can’t wear one hearing aid as the tube has worn out and I need a replacement asap and I’ve just rang multiple times and yet no answer. It really is frustrating. 

Tom Tierney 

on Google

6 months ago

Excellent skilled service with a very friendly team. Reliable and responsive.