Quality Life Services - New Castle

Jess E. 

on Birdeye

2 months ago

My boyfriend is in this facility due to an unexpected illness. He is relatively young and still has his wits about him. His issues are due to a heart attack and stroke. Some of the staff are fantastic, however the majority are here just for a pay check they do not care about the residents. Most aides ignore residents bed lights and when they do turn them off they say they will be right back and never show back up. My boyfriends room mate fell out of bed and they did not answer the light for over an hour and he had to use h... read more

elaine h. 

on Birdeye

a year ago

the staff is very loving and caring. the doctor and pa killed my dad. sunday. 1/5/25. grossly dehydrated. monday, stop IV antibiotics prematurely, was supposed to be on them until the 13th. tuesday, fell out of bed. wednesday, was supposed to be transported to the hospital for a unit of blood, screwed that up. also wednesday, 1/8/25 4:41pm my dad died.. if that's not negligence, I don't know what is.. 

Elaine D H. 

on Birdeye

a year ago

the staff is very loving and caring. the doctor and pa killed my dad. sunday. 1/5/25. grossly dehydrated. monday, stop IV antibiotics prematurely, was supposed to be on them until the 13th. tuesday, fell out of bed. wednesday, was supposed to be transported to the hospital for a unit of blood, screwed that up. also wednesday, 1/8/25 4:41pm my dad died.. if that's not negligence, I don't know what is..