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Property Frameworks

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3.7
186 reviews
|Property Management|Scottsdale, AZ 85251

3337 N Miller Rd #105, Ste 105, Scottsdale, AZ 85251

(480) 970-1999

https://www.phoenix-propertymanagement.net/

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About

Property Frameworks is one of the largest single family residential property management providers in the U.S sevicing over 30 locations nationwide.

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3.7
186 reviews
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Katherine D review for Property Frameworks
Katherine D on BBB

2 years ago

07/01/2019, 08:52 AM
******** review (below) sounds exactly like my experience with the company as a landlord. With the exception of **** *****, who works in the Texas office, no one responds to email in a timely manner, they "forget" things they promised to do, they fail to follow very explicit instructions with respect to prorating utility bills between landlord and tenant, they failed to change the locks, when the tenants paid the rent early they kept the rent for two weeks instead of sending it to us immediately (their property management agreement promises they will send the rent as soon as it is paid). I escalated my complaints to Mr. ****** ******* some sort of regional manager. He could not have been more condescending, more unhelpful, and he kept interrupting me when on the phone, insisted on "mansplaining" things to me when HE was the one who didn't understand . . . . Finally, I had to fire them and get a different property manager. This isn't rocket science folks.
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alden review for Property Frameworks
alden on BBB

2 years ago

06/18/2019, 09:34 AM
I am not sure it would be possible to rent from a worse company and I am positive that landlords couldn't find anyone worse to manage their property(ies). I honestly wonder what people in this organization do all day, do they just go play golf? Do they have nap time all day? Does anyone actually work there? Are they simply a phone tree with a full voice mail? Are they just that inept? It seems like someone with 2 brain cells to rub together could do a better job running all functions of this company in all locations than everyone else combined. It's truly amazing. Things I had happen to me while I lived with them as the manager of the property (3 years): *Took 2 extra days to move in causing me to have to stay in a hotel out of pocket *Old tenant left house trashed, they tried to tell me I took it as is (see pictures) despite not seeing it since it was shown, they cleaned some the next day, refused to pay for hotel, finished cleaning a few days later, did an ok job but really? 5 days for something that should have been done before move in? *Old tenant showed up with a key to the house and tried to let themselves in, took arm twisting to get locks changed wouldn't pay for hotel. *They couldn't be bothered to repair an elevated monoxide issue in the house for over 6 months. *They lost the key to the house demanded I provide them one at MY COST. *They couldn't provide any contractors to look at the steps which were a safety hazard (see pictures) to the point the property owner asked me to find them a contractor. *No clear points of contact or escalation. *Constant staff turnover making it impossible to get progress on anything. *Could not manage to pay the water bill or bill me for it for more than 3 months continuously in the 3 years I lived there, generally took several phone calls and water shut off notices to resolve each time. Problem was never solved long term and generally the bill wouldn't be paid again the next month. *No one seemed to have any skills in property management *Could not be bothered to return phone calls Property owners, if you want to pay 10% to a service that can do nothing more than send you your part of the rent check look no further. Tenants, if you want to live in potentially dangerous conditions or have any other concerns to fall on deaf ears look no further. This organization redefines what it means to have 1 star.
Business Response:

Mr. ********, We have talked several about the property you rented and purchased from the property owner. At this point there is not much we can do to help you. Considering you purchased this property some time ago I would of assumed you would of moved on from bashing our company every few months on different websites and platforms. Thank you for the review and I wish you the best of luck.

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