Prism Hardscapes

Gina Marciano 

on Google

2 months ago

We ordered 2 Prism Hardscapes fire pits for our backyard. My daughter accidentally spilled some bubble solution on one and it stained/striped the fireplace leaving a very noticeable mark. I immediately called prism hardscapes to find out how I should clean it. They sent me cleaning solution and sealer that I used on it the next day. The cleaning solution they sent made it worse and left further stains. I spoke with the customer service manager Jenny on the phone and she ensured me that they’d find a way to make it right and ... read more

Ryan Maltbie 

on Google

10 months ago

My company BBQGrills.com has worked with Prism Hardscapes now for over 3+ years and I have to say, that are an all around fantastic company! John and Gina do an amazing job ensuring that their company is ran to a high level, and their staff are always so friendly and respectful to our company. Truly an honor to work with such a company as Prism Hardscapes! 

Martin R (Martino) 

on Google

10 months ago

We were so excited to order a Tavola 6 from and local retailer who is an authorized Prism dealer, where we were told a delivery lead-time of 8 weeks. We have been waiting 10 weeks now and have asked for an timing update from the retailer, but they have not been able to receive and confirmation of when, or if this product is even being made. 2 weeks ago, Prism has only told them that there is a delay in production, but have not given the retailer any sense of timing. Since that time, I have elevated my contact with both sales... read more

Andrea Seebach 

on Google

2 years ago

Prism Hardscapes is an utter disaster! I would encourage any buyers to purchase from any other manufacturer possible. We purchased the Tavola 8 fire table in august, it arrived in September the wrong color and not properly made, the company refused to right their mistakes and told us we don’t under the difference between pewter and black!!! We disputed the charges with our credit card company and we’re given a refund from chase. I ordered the propane tank enclosure from green acres nursery supply not realizing it was a prism... read more

Anonymous 

on Google

2 years ago

Prism Hardscapes is an utter disaster! I would encourage any buyers to purchase from any other manufacturer possible. We purchased the Tavola 8 fire table in august, it arrived in September the wrong color and not properly made, the company refused to right their mistakes and told us we don’t under the difference between pewter and black!!! We disputed the charges with our credit card company and we’re given a refund from chase. I ordered the propane tank enclosure from green acres nursery supply not realizing it was a prism... read more