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Prime Furniture
- Retail
- Hilliard, OH
About this business
Prime Furniture is Hilliard's top destination for high-quality furniture. Family-owned and operated, we make it our goal to provide our community with top-notch customer service and low prices. Our showrooms are fully stocked with a vast selection of products so that you and your family can find something you love. Whether your tastes are modern, classic, rustic, or somewhere in between, our store's inventory is on par with the big box stores you know and love. For prime quality and prime prices, choose Prime Furniture. Give... read more
Location details
5378 Roberts Rd, Hilliard, OH, 43026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Great customer service, Mo was a gentleman and the delivery was fast. All around happy :)
Business response:
Hello Hamzah, Thank you very much for being a valued customer. Your feedback means the world to us. We’re delighted to hear we were able to provide you with five star service as that is always our main goal. Please feel free to come back and visit us at anytime! Best, Prime team
Great company! They are very personal and will take care of you! They have the best quality furniture and best prices in town!
Business response:
Hello Alex, Thank you very much for the positive feedback. We're glad we were able to provide you with five star service as it is always our number one goal. Please feel to visit us at anytime! Best, Prime team
Great service, quality furniture and very attentive to all my needs and patient. I recommend for New movers or if you are looking for some nice new sets.
Business response:
Hello Jawad, Thank you very much for the amazing feedback. We're very happy to hear you had a positive buying experience. Please let us know if theres ever anything that we can do to help you in the future. Best, Prime team
I bought a sofa and love seat from Prime Furniture LLC, Hilliard Ohio delivered on October 7th. Delivery person Chad and his partner removed my old large sofa and love seat with no problem at all. The new sofa they delivered on October 7th was defective when reported to the store, Caleb told me to come in and pick out another set which I did on October 22nd. I found another set 348 sofa/loveseat on order 485701 because he said he had to order it. I called the store on Friday 10/27 and found out that delivery was scheduled fo... read more
Business response:
Hello ********, We were able to speak to management. Documents show the purchase made well over 3 weeks after you called to notify us with your dissatisfaction with the feel of the sofa. Although our policy states all sales are final unless there was a manufacture defect or damage upon delivery we're able to swap out the living room entirely. In this case it was due to not liking the comfort of the couch. Our manager allowed a courtesy one time swap at no additional charge. Once the delivery driver arrived he notified the st... read more
Super friendly staff. Had a great selection of furniture on the floor. They took the time to show me other options as well and were determined to find what I was looking for. They made sure I got the best prices on my furniture and was able to negotiate unlike other places I’ve checked out. I’m so glad I’m able to support a family owned business who also gives back to the community. Highly recommend.
Business response:
Hello Lyanna, Thank you so much for the amazing feedback! We're glad we were able to provide you with exceptional five star service. Your business means a lot to us and so does your experience. Please let us know if we can help you with any other furniture needs(: Best, Prime team
Initially ***** was great to work with. Personable and not pushy. Ordered a 3 piece set.. was told 2 weeks until delivery.. now still waiting going on 3+ weeks (sitting on hardwood floors for the last week because we sold out old furniture to make room for the new). Unless I called, there was NO COMMUNICATION about set backs with manufacturers or shipping. My husband was texted last week that it would arrive today Thursday 9/28/23 and took the day off waiting for a call in advance, to be let into the house… I just had to cal... read more
Business response:
Hi ******, We apologize it had to be disputed on here. We also apologize for the delay of your furniture. We only have so much control over special orders. We do give a fair warning about special orders potentially having a delay due to freight troubles or production hiccups. As soon as we received your first call concerning the delay, we granted an option of a product re-select or a refund. You agreed it was okay to wait. Then the associate you were working with got severely sick and couldn’t communicate with anyone for a p... read more
I came in looking for a mattress and ended up buying a whole bedroom set! I couldn't pass up on the amazing deal they were giving me. I loved the service and loved the delivery/set up. Their staff was so fast and efficient. Will continue giving them my business in the future! LOVED PRIME.
Business response:
Hello ****, We appreciate your feedback more than you know. We are motivated to satisfy our customers with the best customer service possible. With that being said we are so ecstatic to hear you were satisfied with your purchase. Thank you for being a valued customer and leaving us with positive feedback. We promise to continue offering the best service possible. Best, Prime team
Prime Furniture has a very large selection for many furniture needs. They provide great customer service and no high-pressure sales tactics. First visit, I purchased a love seat and chair. Love them both. I highly recommend this business.
Business response:
Hello Valued customer, Thank you so much for your positive feedback! We're glad we were able to provide you with five star service. Your business means the world to us. We hope we can continue to serve you for your future furniture needs. Please feel free to visit us anytime as you are now family of the prime team(: Best, Prime team
Prime has an excellent selection of quality furniture at extremely fair prices! Their staff was attentive and offered exceptional help. Will be back soon!
Business response:
Hello Drew,We want to thank you for your Business and positive feedback. Your business means the world to us. We're glad we were able to provide you with exceptional service! Please come back and visit anytime.
Frequently asked questions about Prime Furniture
How is Prime Furniture rated?
Prime Furniture has a 4.9 star rating with 407 reviews.
When is Prime Furniture open?
Prime Furniture is closed now. It will open tomorrow at 10:00 a.m.
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