Pottery Barn Kids & Pottery Barn Teen

ellie roosi 

on Google

3 weeks ago

Unfriendly staff 

Karen A Ramirez 

on Google

3 weeks ago

I truly love this store and the wonderful selection they have for children — it's one of my favorite places to shop. Unfortunately, my most recent visit was let down by the customer service. At checkout, my interior designer shared her discount code, a benefit offered to clients who use design services. Instead of processing it smoothly, the sales associate asked my designer to send a confirmation email — on a Sunday evening at 5 PM — which felt both awkward and unnecessary. The checkout process was delayed significantly as ... read more

Alyssa Altamirano-Bascuas 

on Google

4 months ago

Rolly, Julie and Jaime were absolutely amazing. They helped me with all questions I had and were extremely patient. Wonderful experience. 

Cynthia Alemán 

on Google

4 months ago

Compré esta mochila para mi hijo en Agosto 8/2025 y dos semanas antes de navidad la mochila se descoció y el zíper se enredó en los hilos. Llame a servicio al cliente para pedir que me la repararan porque obviamente ya habían pasado 3 meses de la compra. Y me dijeron que no pueden ni repararla ni cambiarla por el tiempo transcurrido y que si la mochila se descoció fue por el desgasté, cuando la mochila esta intacta y fue problema de fabrica.estoy muy molesta por que simplemente se lavaron las manos de lo defectuoso de su pro... read more

Ashley Meizoso 

on Google

4 months ago

I had a great experience at the Pottery Barn Kids in Merrick Park, thanks to the store manager, Roly. He was extremely helpful and knowledgeable while answering all of my furniture questions and took the time to make sure I felt confident in my decisions. His customer service and follow-through were outstanding. I truly appreciated the attention and care—will definitely be back!