This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Pottery Barn Kids
- Retail
- Chadstone, VIC
About this business
Location details
1341 Dandenong Rd Ste LL, Chadstone, VIC, 3148, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Very Frustrated with Service and Quality We are extremely disappointed with our experience. We purchased the Penny bed, bedside table, and dresser — every single piece arrived with visible defects. We took photos and sent them to support. A month later, the replacements finally arrived, but shockingly, the replacement headboard was even worse than the original. When we reached out to online support again, they told us to call the store. At this point, we were beyond frustrated and asked the store manager for a discount so we... read more
As per the other reviews that have identified significant problems with both the store manager, Kate and her Assistant Manager - Eva, it is evident that there is no care or consideration of pottery barn to act on these concerns. I can't even begin to explain the incompetence of both of these staff members who are meant to be "managers". It is literally a comedy skit. Without boring you with the details and the blatant lies told by both staff members - save your money, energy and time and shop anywhere else!
Kate was pressuring us to purchase a quilt cover and sheets that were TOO SMALL for the bed we had. Her vulture like tactics were quite disgusting as she simply wanted to make a quick sale instead of guiding us to make a purchase that would actually fit the bed. The store had practically no stock and what was there was dirty and all over the place. Find it ridiculous that a store sells bed linen in Australia that doesn’t fit most Australian beds.
Extremely misleading advertising. On the website the advertisement is clearly describing and also showing a dresser and topper for sale however when delivered it was just the topper. My partner was then told over the phone that it was not including the dresser and that we can purchase the dresser for an additional $800... Lady on the phone was from the US and clearly didn't care one bit about the situation very poor customer service... Save the hassle stay away from pottery barn kids...
الاسعار رهيبة بالفرع هذا خصوصا مناشف الأطفال بس العاملين فيه منفسنيين
Frequently asked questions about Pottery Barn Kids
How is Pottery Barn Kids rated?
Pottery Barn Kids has a 2.4 star rating with 81 reviews.
When is Pottery Barn Kids open?
Pottery Barn Kids is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com