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Pottery Barn Kids
- Retail
- Short Hills, NJ
About this business
Location details
1200 Morris Tpke, Ste B-110, Short Hills, NJ, 07078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Buyer Beware! This review is not for this store in particular but the overall experience of an online purchase. Since they do not allow reviews on their sites or products and now I understand why, this is the next option I have. I have been dealing with their terrible, unresponsive customer service team for 6 months now! I was gifted a gliding nursery chair by my MIL on August 2024. My daughter was born October 2024 and since her birth we used the chair a handful of times. By February 2025 the chair stopped working, the foot... read more
Between our daughter’s furniture, her module playroom storage and buying at $10k bar at pottery barn we have been treated like garbage. The kitchen set we bought her was missing parts but as it was a present didn’t put together for some time so they wouldn’t just send the replacement. My wife sat on the phone for over an hour with their lousy unfriendly customer service and finally ordered the part. Next is the best part…. After thirty days of nothing part order is cancelled with zero explanation.
Rude staff
Cashier on the phone instead of taking care of me while I was waiting to pay
Anthony is AMAZING! He provides top notch customer service and extremely honest and helpful. Not only did he help me with an order online, he took the time to make suggestions on the best options and to honor a change with my order as promised. Because of his service and how he represents the Pottery Barn name, I will be coming back to make all my purchases with him directly in the future. You are lucky to have him on the team.
Frequently asked questions about Pottery Barn Kids
How is Pottery Barn Kids rated?
Pottery Barn Kids has a 3.3 star rating with 80 reviews.
When is Pottery Barn Kids open?
Pottery Barn Kids is open now. It will close at 6:00 p.m.
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