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Pottery Barn Kids
- Retail
- Leawood, KS
About this business
Location details
5208 W 119th St #2105, Leawood, KS, 66209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I would have given no stars if allowed. I spent over $150 on a backpack water bottle, and lunchbox for my daughter. The lunchbox and water bottle both broke. I was told by an employee in store that I could exchange them in store. I brought the items in and was then told I could not exchange them by a different employee. Do better Pottery Barn Kids...
PBK SELLS USED COSTUMES. Bought and returned a flamingo costume because it was clearly worn. Bought a second flamingo costume and it was also worn! Customer Service couldn’t tell me how to fix the matted fur. They offered to replace it. But I already know if 2/2 are used, the next one will be. Plus it won’t arrive in time. Do not recommend.
The store manager, Dominique, is phenomenal. She is knowledgeable, personable, and truly cares about high quality customer care. She went above and beyond for us and Pottery Barn is so lucky to have an employee like her. 4 months ago we purchased a power recliner from Pottery Barn Kids that was delivered with “white glove delivery.” The day it was delivered we noticed the chair was not operating correctly and called customer service to have the chair repaired or replaced. Dealing with customer service was an absolute nightma... read more
Nikki, went above and beyond for me! I'm so grateful and she was so kind.
On Febr.2, I ordered a baby blanket that was repeatedly and repeatedly backordered and currently is scheduled for Aug 27-28!Yet the same blanket is still listed on line and has even had the price reduced with no mention of back orders or color availability. When I asked about reordering something else since I had waited 60+ days, the best that was offered was 10% even though other sales were listed (Easter 40%, furniture and BEDDING 50%. I am very frustrated as I had hoped for a timely gift and not a seven month delay for a ... read more
Frequently asked questions about Pottery Barn Kids
How is Pottery Barn Kids rated?
Pottery Barn Kids has a 3.3 star rating with 57 reviews.
When is Pottery Barn Kids open?
Pottery Barn Kids is closed now. It will open tomorrow at 11:00 a.m.
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