Pottery Barn Kids

Michael Mariano 

on Google

3 years ago

Extremely expensive delivery charges, terrible customer service and much lower quality than I believe the cost reflects. I understand the employees here are overworked and underpaid but it’s near impossible to be treated they way I would like to be treated when shopping with pottery barn. My wife and I have shopped here many times and we’re done with shopping here. 

Cheryl Laurence 

on Google

3 years ago

Fabulous service by 3 sales women in the store today. They are friendly and very knowledgeable. 

Henry Nichols 

on Google

4 years ago

We ordered a chair in July and were told it wouldn’t arrive till late August. The associate told us if we changed our minds to just call her back and she would cancel without a problem. One week later we decided to buy somewhere else and attempted to cancel the order. We went into the store to do so at which point the associate told us that it was final sale. The associate proceeded to tell us that even if they chose to return the item we would lose the $250 shipping fee no matter what. This of course made no sense consideri... read more

Natasha Harkins 

on Google

4 years ago

This store is really the worst. The customer service here is absolutely terrible, shipping delays are more than 6 months. Strongly recommend not buying anything from here. Not worth it! I ordered furniture when I was 3 months pregnant and still won’t receive the rocking chair before my due date. I called my sales representative and left a message, it’s been 3 weeks and no return phone call. I call back a few days ago again and the manager FINALLY called me back at 730 at night on a Saturday leaving me a message nothing else ... read more

Melissa Newmark 

on Google

4 years ago

I went in to ask a question about the PB fonts on the website. The woman helping me was so condescending and dismissive of my questions, and acted like I was such a bother to her! I’m not surprised there were so many poor reviews of this store. They need to reassess their customer service and common courtesy. I will not be going back!