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Pottery Barn Kids

4.3

About this business

Location details

120 Regency Pkwy #120, Ste 120, Omaha, NE, 68114, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 7:00 p.m.
Sun12:00 p.m. to 5:00 p.m.
4.322 reviews
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Lindsay Nolan's profile image
Lindsay Nolan 
5 years ago

Great staff and fun events. I appreciated the photography pop-up shop today. 

Shell Rillo's profile image
Shell Rillo 
recommend  Recommended
5 years ago

Everyone is so helpful and super nice! Best store around! ♥️ 

Theresa Capano's profile image
Theresa Capano 
5 years ago
Theresa Capano's profile image
Theresa Capano 
5 years ago

Terrible customer service and nothing but attitude from the “store manager” last weekend. Went to make a purchase and redeem key rewards points and they forgot to enter the store wide sale code, they then went back in the pos to enter the code and the pos crashed- we moved to another register only for it to say my key rewards had already been redeemed even though I was never cashed out. I was basically told nothing could be done and to call customer service. I’ve called customer service and spoke with 2 people who said I sho... read more

Mary Green's profile image
Mary Green 
recommend  Recommended
5 years ago

Above and beyond customer service as always! Christine went above and beyond to help me complete my purchase over the phone from Florida. I went on a whim and called your store to purchase some bedding I wanted that sold out online. Christine was so helpful, patient, and kind as she helped me complete my order over the phone. Thank you so much for your help and for making my day. I’m already a huge PB and PBK fan, but customer service like this is what keeps me coming back! 

Anthony Hayes's profile image
Anthony Hayes 
5 years ago

It would have been nice to know we were required to make an additional donation to meet Elsa today. Not to mention we hung around short pump in the cold. Thanks for disappointing my 5 year and misleading us. 

Michael Sengvilay's profile image
Michael Sengvilay 
6 years ago

I’m a card holder. You would think the associates and managers here would at least acknowledge my presence. Sadly disappointed in the lack of service and greetings. I will spend my money elsewhere. 

Paul Pimentel's profile image
Paul Pimentel 
recommend  Recommended
6 years ago

Great customer service!!! 

Leslie Kalisewicz Hinchcliffe's profile image
Leslie Kalisewicz Hinchcliffe 
6 years ago

Beware of ordering backpacks online. Due to the clunky ordering process, I ended up with backpacks that were too small for my kids. I have two mini backpacks for 2 year-olds when I have to Kindergartners. Because I paid extra for personalization, PBK refused to do anything to resolve the issue. Terrible customer service! 

Frequently asked questions about Pottery Barn Kids

How is Pottery Barn Kids rated?

Pottery Barn Kids has a 4.3 star rating with 22 reviews. 

When is Pottery Barn Kids open?

Pottery Barn Kids is open now. It will close at 8:00 p.m.  

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