Pottery Barn

Kelsey Steffel 

on Google

a week ago

Awful customer service experience with the in store team. I tried for WEEKS to get a hold of the manager or anyone to tell me where the heck my recliners were because they were over 8 weeks delayed. I finally had to go up to the store because I could not get the store manager on the phone or to respond to my emails. The associate who helped me when I went in said the manager couldn’t come talk to me because she was on call so I told her I’d wait. She seemed surprised I was going to wait so she went back to manager. She came ... read more

David Timm 

on Google

4 weeks ago

I love the couch we bought here. The staff was so kind and helpful with the whole process. 

Kayla Franco 

on Google

5 months ago

This is the second time my husband and I have been in the store in the last month after buying a new home and shopping for multiple pieces of furniture. Both experiences were baffling, as if the staff could not be bothered to answer questions about fabric options and shipping times for different items. Not only was the staff rude but were visibly irritated by being asked to do what I assume is their job, which is to sell furniture. The first negative experience was with a young woman who was likely in her early 20s and the s... read more

Daniel James 

on Google

6 months ago

What an awesome experience. Julie took a great deal of time helping us pick colors and fabrics. She answered all of our questions and treated us well. She even took the time to thoroughly explain how to care for everything and how to handle any return if something didn't work.