This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Pottery Barn
- Retail
- Victor, NY
About this business
Location details
815 Eastview Mall, Victor, NY, 14564, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I ordered a ~$4,500 Pottery Barn nursery furniture set and 3 out of 5 pieces arrived damaged. Over the next few months, I dealt with multiple replacement shipments, more damaged items, long delays, constant follow-ups, and the burden of photographing, documenting, and coordinating returns — all while preparing our nursery. After all of that, the supervisor’s proposed solution was to keep the damaged items for a $200 gift card. For the cost of the order and the importance of the products, that was extremely disappointing. Whi... read more
My experience at Pottery Barn in East View Mall was extremely disappointing. The staff was nasty and rude, which completely ruined our visit. Today, we were requesting support with a chandelier that had a missing part, and the administrator demanded that we call in advance, which was completely unnecessary since we were there in person. They didn't even say hello or offer us any help, they just treated us like we were a bother. It's unacceptable for a business like Pottery Barn, which supposedly offers high-quality products ... read more
Only one salesperson, who was working with a customer monopolizing his time.I left after 45 minutes.
Completely ignored, gaggle of employees eating at the design desk and the two other people I saw just looked and didn’t speak. I’ll order my lamps online
Frequently asked questions about Pottery Barn
How is Pottery Barn rated?
Pottery Barn has a 3.3 star rating with 141 reviews.
When is Pottery Barn open?
Pottery Barn is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com