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Pottery Barn

3.5

About this business

Location details

177 Central Park Ave, Virginia Beach, VA, 23462, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 5:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed10:00 a.m. to 7:00 p.m.
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 7:00 p.m.
Sat10:00 a.m. to 7:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
3.589 reviews
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Lynda “Lou”'s profile image
Lynda “Lou” 
4 months ago

We had a problem with our couch order and they handled really well. The couch we ended up getting is so comfortable. I’ve bought quite a few things from there and love them 

K.C. Buffkin's profile image
K.C. Buffkin 
6 months ago

I can't even give it one star! We got a sofa from here and the pillows are awful and the fabric that they said was wonderful is pilling and turning grey from barely any use and they won't do anything about it. They are awful. 

Vanessa Holford's profile image
Vanessa Holford 
6 months ago

AJ, the Assistant Store Manager of Operations was a DREAM!! I cannot express enough what amazing Customer Service I received from him. I had a very tight turnaround time request, where I needed AJ's full support as I wasn't in the store and had to handle things over the phone. He went above and beyond for me. AJ was kind, caring, polite, extremely helpful and also fun to work with! My order was quite big, yet he pulled it all together, offering solutions where items weren't in stock and negotiated a full and safe handover to... read more

5 Tillers's profile image
5 Tillers 
7 months ago

Great experience picking out a sectional at Pottery Barn! Susan was incredibly helpful with choosing the right size, shape and fabric that is durable and family-friendly. With a busy family and multiple dogs, durability was really important. She helped us find a material that was not only beautiful, but when our rescue pup had an accident, it wiped right up without soaking in. So glad we took her advice! 

Léon van Riesen's profile image
Léon van Riesen 
8 months ago

There is no benefit buying in the shop over buying online. We had issues with the order and the hotline is more helpful than the sales associates. Overall the experience has been bad. We ordered a bed on December 1st and were told the delivery window would be January 2nd to January 16th. We were taken aback by the long wait and a bit hesitant because we just moved to the states and had no bed but the associate said this was the latest and often it arrives earlier. In mid January the delivery window was moved to January 16th ... read more

Frequently asked questions about Pottery Barn

How is Pottery Barn rated?

Pottery Barn has a 3.5 star rating with 89 reviews. 

When is Pottery Barn open?

Pottery Barn is closed now. It will open tomorrow at 10:00 a.m. 

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