Pottery Barn

Sarah Hall 

on Google

2 months ago

Pottery Barn has all the beautiful designs! They have been the epitome of what I have dreamed of filling my home with, unfortunately it has by FAR the WORST customer service resolve. We bought the Sausalito 70” double vanity and we received the product three months later with a broken backsplash. They requested we send pictures of the damage, and we did. Weeks went by and they requested more pictures, so we sent them. They told us they would send us a new backsplash, so we went ahead and hooked up our vanity to plumbing. I h... read more

Lori Duffy 

on Google

3 months ago

I purchased a floor model table lamp and received excellent assistance from Toni with that and my other inquiries about the Rockport end table and coffee table. At checkout, that is where the problem began. At checkout there was a discrepancy as to whether or not the sales price included the lamp shade. While that was being sorted out, another associate that I have worked with in the past removed the harp from the lamp shade. I thought she was wrapping it, but I am not certain what she did with it. After it was decided how I... read more

Clayton Phillips 

on Google

7 months ago

in last 3 days I’ve had 36 emails from pottery barn kids, pottery barn teens, rejuvenation, pottery barn regular, west elm. Do not ever give them your info, or click anything on their website. 

D Drake 

on Google

7 months ago

We paid $6k for this couch 3 years ago. Told the sales rep we had 4 dogs and they said this was the toughest fabric they had and would stand up to our dogs. The stuffing material is garbage and has to be punched back into shape but still looks terrible. If you have pets that like to hang out with you on your couch, this is NOT the couch for you, especially for the money we spent on it. We regret it everyday and won't ever trust that if your buy something from Pottery Barn that it is high quality. High price does not mean hig... read more