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Pottery Barn
- Retail
- Chestnut Hill, MA
About this business
Pottery Barn offers expertly crafted home furnishings and decor. A multi-channel retailer with a vibrant ecommerce site, inspiring catalogs and brick-and-mortar stores all over the world, they got their start in 1949 in Chelsea, New York. Shop furniture, bedding & accessories designed to help you create a home that's as beautiful as it is comfortable.
Location details
55 Boylston St #5540, Chestnut Hill, MA, 02467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Called the PB Chestnut Hill store today inquiring about a lampshade that I would like to purchase. Checked to see if they had it in stock. The salesperson assured me that they had three in stock. I drove all the way there in order to save the cost of shipping, only to find out that they had one dented, dirty floor model in stock. Their excuse was that they don’t always update their inventory. If I wanted this particular lampshade, the shipping cost was $12 and it wasn’t available for two months. I think I’ll pass.
I fine store if you don’t want any help or even to have someone say hello to you after 40 minutes.
Wonderful experience
Terrible experience - came in determined to buy a few pieces for bedroom. Could not get associate’s attention, they were too busy gossiping between themselves and said feel free to browse don’t pay attention to us. Absolutely unacceptable!
DO NOT ORDER FROM THEM. Spent over 7K, started in April, backorder, then issue after issue. They also charge your card months before receipt. Here we are in July and 2 out of 6 items delivered wrong. To top if off, the lux 700 delivery went completely sideways saying we have to keep wrong pieces and confusion between delivery vendor. Dealing with customer service a nightmare, first time customer, will never be back.
Frequently asked questions about Pottery Barn
How is Pottery Barn rated?
Pottery Barn has a 2.9 star rating with 105 reviews.
When is Pottery Barn open?
Pottery Barn is closed now. It will open at 10:00 a.m.
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