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Pottery Barn
- Retail
- Fairfax, VA
About this business
Location details
11824U, Fair Oaks Mall, Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Terrible Furniture Ordering and delivery. Ordered begin I g of October to have something before Thanksgiving. After paying they pushed backed the estimated delivery date - bait and switch, to make it worse the day it was scheduled for delivery they called to say it was damaged and they were not delivering it. I called to work out a replacement and the only process they have is to start all over as though it is a new order and now will not come until January. They offer no solutions to expedite the delivery to provide a credi... read more
I recently went to Pottery Barn in Fairfax and just have to comment on our great customer service experience. My husband and and I were looking for some matching pieces to a duvet set we had ordered online. Unfortunately the set was no longer featured in the store but both Dana P and Victor Yeager were so helpful in finding what we wanted online and ordering it for us to be sent to our home. We discussed what fabric we needed (we have kids and animals) and Dana even gave us some decorating ideas we hadn’t thought of. They we... read more
This company just cannot do delivery. They out source all the delivery services to third party vendors and do poor communications. Our order was delivered twice and both attempting failed due to them missing parts for hardware. This is unacceptable. People scheduled ahead to take major delivery and you fail them again and again. I can't imagine having a running business in this way. Avoid pottery barn at all costs or it will cost you precious time.
The woman with dark hair who works at this location needs to be fired immediately. Her attitude and demeanor was mean and nasty. Did not greet me whatsoever and acted like I was bothering her. She actually physically looked me up and down! Her behavior was absolutely shameful. Will never ever do business with pottery barn because of her. I had planned to spend over $1000 but she single-handedly ruined the entire experience.
Frequently asked questions about Pottery Barn
How is Pottery Barn rated?
Pottery Barn has a 2.7 star rating with 72 reviews.
When is Pottery Barn open?
Pottery Barn is closed now. It will open tomorrow at 10:00 a.m.
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