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Pottery Barn
- Retail
- Towson, MD
About this business
Location details
825 Dulaney Valley Rd Suite 2125, Towson, MD, 21204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I scheduled an in person free design service consult after visiting the store. I was assigned Stephanie. On the day of our in person appointment, Stephanie sends us a text and decides it will be a remote appointment instead. She asks us for measurements of the room and pictures. I sent them and she said she’d have a design ready by the following Saturday (7 days later). Already disappointed she never showed and asked me for measurements and pictures, but This was fine, until I followed up on Monday 12/8 and asked if she had ... read more
Honestly, the audacity of this place. The entire experience felt unpleasant, and the staff’s (older ladies) demeanor shifted immediately once they learned I wouldn’t be making a purchase.
Cheryl is a gem. The world needs to know about how helpful this lady is
This is a great little store with great items for the house. Unfortunately SOME members of the staff are not very helpful. I wanted to buy a lamp and couldn’t figure out how to change the light bulb and all I got from one of the ladies was “if you can’t figure it out, then don’t buy it” and walked away! For a relatively expensive store, this is not what the type of customer service I expect; so they lost a sale, not so much because of the item but because of the annoyance I felt after this response.
Frequently asked questions about Pottery Barn
How is Pottery Barn rated?
Pottery Barn has a 3.6 star rating with 124 reviews.
When is Pottery Barn open?
Pottery Barn is closed now. It will open at 10:00 a.m.
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